Senior Customer Solutions Manager

Who you are

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

What the job involves

• As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud
• In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
• In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption
• Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
• You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
• You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones
• The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey
• At AWS, you are encouraged to think big, invent and take ownership on customer challenges
• You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy
• Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level
• You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams
• Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions
• You will evangelize AWS services and influence customers for adopting them
• You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation
• You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS
• Guiding large/complex UK&I customers through their cloud adoption journey
• Ensuring cross-functional AWS team collaboration to deliver customer outcomes
• Serving as a trusted partner, leveraging transformation expertise to shepherd customers
• Driving customer education, governance, and workload migration planning
• Proactively solving customer challenges with new ideas, tools, and GenAI guidance
• Evangelizing AWS services and delivering great customer experiences
• Contributing to the day-to-day management of successful AWS adoption
• As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers
• You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams
• You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events
• A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey
• You're a problem-solver, communicator, and trusted advisor to your customers