Senior Customer Solutions Manager

Who you are

• At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity
• We love people who innovate, use data to make decisions, and can express themselves thoughtfully
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• AWS or other cloud certification
• Experience coordinating complex products with stringent technical requirements, development cycles and schedules

What the job involves

• Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team
• In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies — shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions
• As a Senior CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will lead complex customer engagements with significant impact across multiple business outcomes
• You will operate independently in dynamic, complex, and undefined situations — using high judgment and technical acumen to navigate incomplete information, make decisions despite uncertainty, and drive successful customer outcomes
• You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation — and own end-to-end execution across AWS teams to deliver results
• We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency
• The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented
• Own & Influence: Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services, and customer teams — acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations
• Drive Strategic Execution: Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups
• Accelerate Value & Transformation: Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business — identifying opportunities for large-scale modernization, generative AI, agentic AI, and migrations that advance space missions and operational efficiency
• Navigate Ambiguity: Operate independently in dynamic, complex, and undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty — providing clarity and guidance to customers and internal teams
• Enable & Govern: Design enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence — including real-time, hands-on customer demos and workshops leveraging emerging technology
• Advocate & Advise: Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives — providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams
• Build, Scale & Mentor: Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements — developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance
• As a Senior CSM on the AWS Aerospace & Satellite team, you'll serve as the trusted strategic advisor and central connector between space industry customers and AWS teams
• Your day might include facilitating strategy sessions with customer leadership to align cloud and AI adoption roadmaps with mission objectives, presenting transformation progress to senior leadership, and driving end-to-end execution of strategic initiatives
• You'll develop enablement plans for generative AI adoption and workload migrations, lead executive briefings and hands-on workshops showcasing aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning, or intelligent Earth observation pipelines — and manage critical go-live transitions
• You'll also mentor team members, build scalable mechanisms across engagements, and navigate ambiguity with high judgment
• Our Aerospace & Satellite team partners with leading commercial space companies, satellite operators, launch providers, and aerospace innovators worldwide, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovat
• From processing petabytes of Earth observation data to powering next-generation ground systems and enabling AI-driven space operations, we believe that aerospace and satellite companies deserve world-class technology and strategic guidance to push the boundaries of what's possible — and we're committed to making that a reality