Senior Client Account Manager

Who you are

• Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication
• Track record of compelling data-backed storytelling and recommendations
• Expert in managing forecasts and achieving goals
• Strong communication skills in person, on the phone, and through email
• A team player who’s able to work in a fast-paced environment with technical and creative teams
• Expertise in digital advertising and media sales including campaign optimisation, analytical problem solving, and product/platform knowledge
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising solutions
• Demonstrates curiosity and a willingness to explore AI tools to improve day-to-day productivity, including campaign setup, performance reporting, client communications, and research. Leverages AI to work more efficiently, whether it's streamlining optimizations, preparing for client meetings, or surfacing insights from campaign data, while maintaining attention to detail and a high bar for accuracy
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1 times per week and therefore needs to be in a commutable distance from the Hamburg or Berlin office
• Bachelor’s/Master’s degree in a relevant field or equivalent experience
• Fluent German and English are essential for the role

What the job involves

• As Sr. Client Account Manager in our DACH Enterprise Sales Team, you will be in charge of driving a book of business with one of our key partners on our Retail Team
• You’ll work directly with our key advertisers as a trusted consultant to their business. Your strategic advice, sales skills & coaching are core to bringing to life the value we deliver as a platform
• Build and nurture relationships with our Partners independently, proactively reaching out to partners regarding campaign performance, optimisations, updates, and opportunities
• Shares learnings from own book of business to support other team members
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Performance Solutions, Product Marketing, Creative Strategy, etc)
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for branding and performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the campaign metrics that were agreed upon are being met, and take action to course correct
• Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed
• Pitch new & creative advertising solutions and campaign best practices at scale