Quality Assurance Engineer

Who you are

• Experience in quality assurance engineering
• Experience developing high quality test plans, test designs, test strategies, and test execution
• Experience as QA lead on medium to large sized projects
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Experience troubleshooting and debugging technical systems
• Experience scripting or coding
• Experience in automation testing
• Experience in manual testing
• Experience with at least one automated test framework like Selenium or Appium
• Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

What the job involves

• This role requires fluency (speaking, reading, and writing) in one or more European languages — French, German preferably — as you'll drive quality across Alexa+'s multilingual experience in 100+ countries
• Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers around the world
• Our team works backward from our international customers across the globe to create authentically-native, delightful Alexa features in their language
• Own the everyday product quality for your workstream
• Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones
• Monitor production trends and take action to improve the customer experience
• Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices
• Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization
• Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide
• Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization
• QAEs at Amazon maintain and push the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features
• You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide
• You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers
• You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak