Program Manager

Who you are

• Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe?
• The Program Manager should be fluent in English, have strong attention to detail and polished communication skills, and ideally be from a project/program management, finance, accounting, or digital media operations background
• Experience implementing repeatable processes and driving automation or standardization
• Experience in program or project management
• Experience defining and executing program requirements
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to drive improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Speak, write, and read fluently in English
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

What the job involves

• As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people
• We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you!
• The Prime Video team is looking for a driven and analytical candidate to join our Operational Excellence team as a Program Manager supporting Content Acquisition Managers
• In this role, you will be responsible for, among other tasks, translating complex agreements with content providers into standardized metadata, managing vendors, working closely with the content acquisition team and building trustworthy processes to streamline content operations
• Interpret content license agreements into standardized data entries across internal systems, ensuring accuracy and timeliness for stakeholder teams
• Manage title schedules and content availability windows, ensuring content goes live on time for customers
• Own payment setup for content providers and resolve their queries
• Drive operational targets, identifying root causes of errors and implementing corrective actions proactively
• Collaborate with product and automation teams to test, adopt, and provide feedback on new tools that reduce manual processing and improve throughput
• Develop and maintain process documentation to support knowledge sharing, change management, and onboarding of new team members or content providers
• This role is equal parts execution and improvement. On any given day, you might be processing a batch of content agreements in the morning and proposing a workflow change in the afternoon. The ideal candidate is someone who finds satisfaction in dependable, accurate delivery, while constantly looking for ways to make things faster, simpler, or more scalable
• The Prime Video subscription service continues to grow in scope and complexity each year, with content partnerships spanning multiple European territories and hundreds of deals processed annually. Content Acquisition Program Management is the operational backbone that ensures content deals are accurately translated into our systems, payments reach partners on time, and content is available for customers without delay
• The team handles daily operations at volume and drives programs to automate and scale deal lifecycle management through AI and tooling innovation. We operate within a culture of operational excellence, continuously raising the bar on accuracy, speed, and efficiency across everything we do