Product Operations Specialist , Partner Payments

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We're looking for a Product Operations Specialist to join our Partner Payments team within Commerce.

In this role, you'll make sure payments owed to Bolt are correctly received and accounted for. You'll investigate payment discrepancies, resolve funds that have been allocated to the wrong client or partner account, and identify the root cause of payment issues, whether that's a missing client payment, an outstanding partner debt, or a payment-matching logic issue in a specific market.

You'll work with payment logs and transactional data on a daily basis, collaborating closely with local teams, partners, and clients to resolve issues quickly and ensure our payment operations run smoothly.

Main Tasks And Responsibilities

• Investigate and resolve payment matching and reconciliation issues, ensuring funds are received, correctly allocated, and applied to the right client, partner, or invoice.
• Troubleshoot payment-related escalations across multiple markets, including delayed or missing payouts, duplicate or missing debt collection, and issues following payment provider migrations.
• Own recurring reconciliation processes for outstanding balances and overdue invoices, proactively identifying discrepancies before they become partner or client issues.
• Analyze payment and collections data to identify patterns, define meaningful KPIs, and turn insights into operational and product improvements.
• Partner with Commerce teams, local market teams, Treasury, and Engineering to resolve root causes, improve payment flows, and document solutions for future reference.
• Support the onboarding and ongoing monitoring of collections payment providers, helping scale reliable payment operations as Bolt expands into new markets.

About You

• You have strong attention to detail and enjoy working with transactional data, confidently investigating payments, invoices, ledgers, and reconciliation issues.
• You are comfortable using SQL and/or Excel or Google Sheets to match data, perform reconciliations, and uncover insights through analysis.
• You approach problems with a structured, hypothesis-driven mindset, digging beyond the immediate issue to identify and resolve root causes.
• You communicate clearly with both technical and non-technical stakeholders, explaining complex payment issues and collaborating effectively with partners, clients, and internal teams.
• You thrive in a fast-paced, multi-market environment, managing multiple investigations simultaneously while prioritizing effectively and maintaining a high level of accuracy.
• You bring experience in fintech, payments, collections, billing operations, or a similar domain, and enjoy collaborating with cross-functional teams in an international environment.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. *At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!* Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.