Product Manager

Who you are

• The right candidate possesses endless curiosity and passion for understanding perceptions and what drives them
• You bring practical international expertise and a grounded understanding of how cultural norms differ across countries and regions
• You have proficiency in diving deep into large amounts of data and combining multiple data points to translate research into actionable insights/recommendations, always paying attention to how cultural norms and lived experiences shape what people say and do
• You have a track record of making smart trade-offs, building alignment across teams with competing priorities, and driving crisp decisions when information is incomplete
• You are an excellent communicator who can effectively provide status updates, escalate issues, and align stakeholders through written documents, presentations, and other internal communication channels
• You are a creative problem-solver who seeks to deeply understand business and communications strategy so you can tailor research that informs stakeholder decision making and messaging tactics
• Bachelor's degree
• Experience in product management or equivalent experience owning a research product or insights program end-to-end
• Experience using data and metrics to drive improvements
• Grounded understanding of how cultural norms differ across countries and regions, particularly within Europe
• Ability to translate results from statistical models into digestible reports, tables, and graphs that drive strategic decisions
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience making prioritization trade-offs with incomplete information
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Proven ability to work in an interdependent team and develop processes at scale
• Master's degree in a relevant field
• Experience defining program requirements and using data and metrics to drive improvements
• Experience in brand/reputation tracking
• Experience managing global programs across multiple countries and time zones
• Knowledge of methods for statistical inference (e.g. regression, experimental design, significance testing)
• Familiarity with how AI tools can accelerate research workflows
• Experience in vendor management
• SQL experience or familiarity with data visualization tools for reporting

What the job involves

• Your primary responsibility as a Product Manager on the Reputation Marketing & Insights team will be to own the product strategy, roadmap, and delivery of a European reputation tracking product within a global program
• You will define what the product measures, how insights are delivered to stakeholders, and how the program evolves to meet changing business needs
• The work will challenge you to be resourceful, think big while staying connected to the details, drive cross-functional alignment, and embrace a high degree of change and ambiguity at speed
• The scope and scale of what we strive to achieve is immense, but it is also meaningful and energizing. This is an individual contributor role
• Define and own the product strategy and roadmap for European reputation tracking - determining what to measure, how to deliver insights, and what to build next
• Own the end-to-end product lifecycle - from requirements gathering and vendor briefing through delivery, adoption measurement, and iteration
• Deeply understand the needs of internal customers through direct engagement - observing how they use insights and identifying gaps between what they request and what they need
• Drive stakeholder alignment across competing priorities, making smart trade-offs between depth and speed, global consistency and local relevance
• Define success metrics that distinguish outputs (reports delivered) from outcomes (stakeholder adoption, measurable shifts in communications strategy)
• Evaluate and deploy AI capabilities to accelerate research workflows, insight generation, and delivery
• Identify opportunities to simplify research processes, eliminate unnecessary complexity, and improve how insights reach decision-makers
• Monitor differences in perceptions across countries and surface culturally informed recommendations to refine global and local communication strategies
• Challenge existing research methodologies and assumptions; propose new approaches when the evidence warrants it
• This team sits within the Communications and Corporate Responsibility (CCR) organization. Our focus is on conducting research that identifies messaging opportunities and informs communication strategies for Amazon as a brand