Process Improvement Manager, EU ATS SPI

Description You won't just be optimizing one warehouse or one route. You'll be looking at the full picture of how millions of packages move between fulfillment centers, sort centers, and delivery stations across Europe. When something isn't working (a bottleneck in sortation, a trade-off between speed and cost that's hurting customers, a network design that made sense last year but doesn't anymore) you'll be the one diagnosing it and driving the fix.

This is a high-visibility role where your work directly impacts whether customers get their packages on time. You'll operate at the intersection of strategy and execution. One day you're building a network-wide business case, the next you're hands-on debugging why a specific lane is underperforming. No two weeks look the same, and the learning curve never flattens.

Key job responsibilities

Assess end-to-end middle mile performance across transportation and sortation, identifying where we're falling short on speed or efficiency

Quantify trade-offs between customer experience and cost to recommend network changes backed by data

Own critical initiatives from scoping through implementation, managing timelines, risks, and dependencies

Communicate proposals and decisions to senior leadership through written documents and verbal updates

Collaborate across operational and technical teams to align priorities, remove blockers, and ensure global consistency

Challenge existing processes and propose structural improvements when the current setup no longer serves the customer

A day in the life

Your primary focus is making sure our middle mile network (everything between fulfillment centers and delivery stations) delivers on the speed and quality customers expect. You'll spend your time digging into performance data, spotting where things are breaking down, and figuring out why.

A typical week might look like this. Monday you're analyzing why a set of lanes missed their delivery targets over the weekend. Tuesday you're presenting your findings to senior leaders with a proposal to fix it. Wednesday you're working with operations teams across multiple countries to align on the rollout plan. Thursday the plan hits a blocker and you're navigating stakeholders to unblock it. Friday you're reviewing whether last month's process change actually moved the needle.

Beyond the day-to-day, you'll occasionally step into broader network design discussions, contribute to long-term planning exercises, or represent the customer experience perspective in cross-functional investment decisions where speed and cost are in tension.

About The Team Our mission is making sure customers get their packages when promised. We own the customer experience performance of Amazon's middle mile network across Europe, constantly asking "why did this arrive late?" and "how do we prevent it at scale?"

You'll sit within a small, analytically driven team working at the intersection of operations, technology, and strategy. You'll collaborate with network planners, site leaders, data scientists, and finance partners across multiple countries. We value transparency, use data to challenge assumptions, and push back when processes no longer serve the customer. If you enjoy influencing without authority and seeing the direct customer impact of your work, you'll thrive here.

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
• Experience working cross-functionally with tech and non-tech teams, including operations
• Experience delivering complex, data-driven recommendations to senior leaders

Preferred Qualifications

• Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Knowledge of Lean Six Sigma and process improvement methodologies
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience using Python or R for data analysis or statistical tools such as SAS
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience with network performance metrics such as speed, capacity, or delivery attainment
• Experience working across multiple countries or regions with varying operational maturity
• Comfortable navigating ambiguity and defining process where none exists

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon EU SARL (Spain Branch)

Job ID: A10465705