Principal Data Center Operations & Customer Success Manager – Distributed Cloud

If you are ready to consistently drives great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organisation.

You need to be highly motivated, self-driven and have a good combination of service management, technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a fast-paced, global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key functions and projects.

Please note that there may be a requirement for the candidate to travel to Data Centre locations. Approximately 20% per year.

Ideal Candidate

• Highly service-oriented, customer-facing, reliable, responsible, self-motivated, and enthusiastic.
• Excellent communication skills and ability to interact professionally with a diverse group of customers and staff
• Previous hands on Data Center experience
• Knowledge and implementation of AI tooling such as Codex to drive operational efficiency at scale. Gathering data, metrics, reporting etc.
• Able to work productively in cross-functional teams or resourcefully and independently as an individual.
• Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills.
• Track record of delivering continual improvement in operations.
• Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered.
• to meet requirements.
• Displays leadership qualities, mentoring skills, and verbal and written communication abilities. Ability to
• use critical thinking when making decisions in day-to-day operations.
• Experience in and ability to communicate at a leadership level.
• Outstanding organizational skills, ability to prioritize effectively, and has experience with technical
• project management.
• Experienced with Lean Methodologies (Six Sigma for example)
• Multilingual is a plus but not essential.

Qualifications /Experience/Skills

• Strong background with IT Service Management disciplines (Problem Management, Change
• Management, Incident Management, Knowledge Management).
• Proven Experience in Data Centre Operations/Technical Support/Engineering.
• Knowledge of Data Centre Infrastructure (Power, Cooling, Structed Cabling, Connectivity etc)
• Strong knowledge of OCI and Cloud Computing Concepts.
• Experienced in supporting large Enterprise customers in mission critical IT/Data Centre Operations
• environment (Server, Storage, Network and Applications equating to service uptime).
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

Career Level - IC4