People Operations Process Owner

Who you are

• Experience within Global People Operations function as a Senior Specialist/Subject Matter Expert (ideally within a Shared Service Center structure)
• In depth understanding of employee lifecycle journeys and core HR processes
• Proven track record of managing end to end process redesign/deployment across multiple functional owners
• Experience with Workday and ServiceNow enabled HR processes is a must
• Exceptional communication skills with the ability to influence stakeholders at various levels and build long lasting relations
• Experience managing conflicts and solving complex problems which require heavy stakeholder steering
• Solid analytical, problem solving skills
• Excellent organizational skills and ability to meet tight deadlines in an environment with competing priorities
• Keen attention to detail and accuracy
• Ability to operate in a fast paced, dynamic environment and able to work under pressure
• Proven record of initiative-taking in and managing of matters of critical importance to the organization
• Able to function well within ambiguity and tell a clear story with data/insights
• Effective in cross cultural communication, and fully comfortable working in English both written and spoken

What the job involves

• As a People Operations Process Owner (EMEA Benefits), you will own and continuously improve end-to-end core operational processes ( with a focus on benefits), helping deliver a seamless and consistent experience for EMEA employees and business stakeholders
• You will work closely with People Operations, Benefits, People Technology, Service Experience, and other partners to resolve complex queries, monitor process performance, implement process and policy changes
• You will also support operational teams through process guidance and maintaining accurate documentation, delivering training, stakeholder alignment, and continuous improvement initiatives that enhance service delivery and employee experience
• Own end to end HR process including governance over success metrics, handover points between functional teams, and performance monitoring
• Develop and implement optimised processes and procedures to enhance efficiency, productivity and customer satisfaction
• Ensure effective deployment of new policies in collaboration with Policy Owners and Service Experience function
• Support Operational teams in addressing process related queries while continuously building strong foundations for self-service
• Support employees and business stakeholders through providing dedicated process expertise to help resolve queries
• Strengthen and enhance existing processes and procedures through continuous feedback and monitoring
• Ensure strong business adoption through education of relevant stakeholders
• Responsible for designing and implementing process scripts, ensuring full alignment with operational teams
• Keeping up to date employee and HR facing content related to the process
• Act as escalation point for operational teams in addressing employee and manager queries related to the process via Employee Service Center
• Engage with operational teams to actively review opportunities for process enhancements and ensuring that complex employee/business queries are addressed in line with policy guidance
• Be a Point of Contact for Policy Owners, People Tech and wider People Department stakeholders to support policy updates and deployment through process design and adoption
• Designing, monitoring and reporting process metrics in collaboration with Process Analysts and operational teams
• Responsible for developing strong end to end processes focused on optimizing service delivery
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations
• Coordinate process audits and continuously focus on identifying improvements
• Create process documentation and guidelines, including standard operating procedures, workflows, and glossaries in collaboration with Process Analysts
• Provide training and support to team members to build strong process knowledge and expertise

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options