Partner Success Manager - Azure

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

Do you thrive on empowering partners to drive successful customer outcomes and long-term value? Would you love to help our partners further develop their expertise around customer success?

As a Partner Success Manager, you will be a part of Microsoft’s Channel Technical Team in EMEA, focused on Azure within SME&C and accountable for driving Azure consumption growth through a portfolio of key partners aligned to a geographic region. You will be continuously innovating, technically fluent, and be the evolution of joint partner sales and success strategies—while remaining deeply centered on delivering customer outcomes at scale. You will play a critical role in assessing and advancing partner Customer Success Unit (CSU) maturity, building scalable practices that enable partners to drive sustained adoption and consumption.

To be successful, you will bring a strong understanding of partner business models, customer success practices, and cross-sell/upsell motions across cloud services and routes to market, along with a solid foundation in Azure (minimum 200-level knowledge) and IaaS. You will work with  a cross-functional v-team spanning partner, sales, technical, and operations stakeholders to accelerate Azure consumption. By developing and scaling partner-led customer success practices—including CSU maturity—you will empower partners to better invest in customer needs, unlock new growth opportunities, and drive digital transformation outcomes. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will act as a trusted advisor and growth catalyst, helping partners build sustainable Azure practices, use data to drive growth strategies, and execute value-based customer success motions.

• Build and maintain deep knowledge of partner capabilities, industry trends, and competitive landscapes, applying these insights to shape partner strategies, enhance growth, and deliver differentiated customer outcomes.
• Enable partners to deliver scalable customer success motions, including onboarding frameworks, roadmap reviews, health assessments, and optimization plays.
• Align partner capabilities to specific business opportunities, activating the right partners and Microsoft sales plays to drive measurable customer outcomes across solutions and workloads.
• Act as a trusted bridge between Microsoft sellers, partners, and customers—building confidence in partner capabilities, guiding engagement approaches, and ensuring alignment between partner offerings and customer needs.
• Engage key stakeholders across partner portfolios to identify and activate opportunities that drive Azure sales, adoption & usage growth. You will guide partners to build and execute consumption plans, align the right customer targets, and orchestrate internal resources to maximize efficiency and impact.
• Collaborate with partners and internal teams to define goals across solution areas and prioritized customer segments. You will assess partner capabilities, align them to business needs, and co-develop consumption plans that accelerate outcomes.
• Develop and manage partner performing through partner growth plans, providing actionable feedback and closing performance gaps in partnership with partner development managers. You will coach partners on consumption/usage planning and ensure consistent delivery against revenue and growth targets.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business  or related field AND several years’ experience in sales, industry channel sales, and industry sales

  • OR equivalent experience

• Extensive experience working in a customer-facing role (e.g., internal and/or external).

• A proactive individual with a strong ‘can-do’ attitude and an innovative, out-of-the-box approach to problem-solving.

• Demonstrated ability to engage with CxO, business and technical decision makers

• Strong background and in-depth knowledge of cloud technologies – completed training (L300) and/or certification on Azure or similar information technology solutions.

Partner Success IC4 - The typical base pay range for this role across United Kingdom is £ 61,900.00 - £ 105,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.