Ownership & Loyalty Supervisor

What to Expect

About the role:

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the ownership & loyalty team is looking for a supervisor to overlook the growth of our customers renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.

As an Ownership Loyalty Supervisor, you will be the trusted voice that oversees a team of talented individuals keeping our Tesla community engaged, inspired, and retained. This team isn’t just managing a sales pipeline; but builds lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

What You'll Do

What will you do:

• Build and manage a team of brilliant sales advisors to help succeed with our renewal ambitions. Coach, develop, support and mentor team members to secure top quality deliveries and employee satisfaction.
• Plan & maximize:the output of each day by owning employee productivity which consists of, but not limited to: Direct and Indirect Sales, Full Sales Driving engagement, Inbound & Outbound Communications and Ownership Outreach.
• Shape a culture: of fun, inclusive, high performing individuals that rewards hard work and innovation
• Collaboration: Contribute with other departments in efforts to clear roadblocks and build strong stakeholder relationships
• Constructive feedback: As a key stakeholder interacting with our customers, you will help your team think of and pass on valuable inputs & feedback to improve products, processes, and the entire customer renewal experience.
• Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated.
• Communicate and implement: all relevant changes that impact the team regarding policy and process
• Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience.

What You'll Bring

What you will bring:

• At least 3 years of sales experience in a fast-paced environment
• Positive and energetic, excellent listening and communication skills
• Showcases an ability to take initiative and be proactive
• Capable of working autonomously as well as in a team
• Resilience and adaptability to an ever-changing work environment
• Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
• Flexibility to travel on a limited basis.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.