Operations Specialist

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We are looking for an Operations Specialist to join our Vehicle Team. You'll be responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

In this role, you will drive business growth on both the supply and demand side through our vehicle-related programs and incentives. You will play a key role in one of Bolt's largest operational initiatives — the Branded Cars program — contributing to its performance, operational excellence, and continued scaling.

Main Tasks And Responsibilities

• This is a hands-on, operational role. You will own the full acquisition process end-to-end: you know how to read a funnel and act on indicators immediately, and you're just as comfortable analysing performance data as you are having a conversation with a driver on the ground to understand their perspective of the program.
• Funnel ownership — Monitor and analyse the acquisition funnel in real time; identify conversion drop-offs and take immediate, decisive action to address them. You don't wait to be told where the problem is.
• Processes and tools — Build and continuously improve the operational infrastructure that underpins the program: lead acquisition, tracking, conversion workflows, and performance reporting.
• Field engagement — Engage directly with drivers — in person where necessary — to understand friction points, gather ground-level insight, and act as a credible, persuasive ambassador for the program. You're able to get a driver across the line just through your interpersonal skills.
• Partner management — Cultivate close, trust-based relationships with external partners; act as their primary operational point of contact and ensure delivery on both sides. You follow through, and partners know it & Driver value proposition — Support the development of strategies to strengthen what we offer drivers and improve retention.
• Team oversight — Manage outsourced teams, set productivity and performance indicators, and regularly evaluate their effectiveness in supporting acquisition targets.

About You

• 2–3 years of experience in an operations role — ideally one where you've had to operate at both a strategic and ground level.
• Fluent in French and English; a natural communicator who can adapt your style whether you're presenting data to a central team or convincing a sceptical driver to sign up in one of our hubs.
• Strong analytical skills and confidence working with Google Suite.
• Street-smart and proactive: you don't need a playbook for every situation. When something isn't working, you figure it out and move.
• Ownership mindset: you hold yourself accountable to results, not just activity.
• Hands-on by default: no task is beneath you if it moves the needle.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.