Operations Coordinator - Manchester

About Bolt Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. We need you to make it happen!

Why join Bolt?

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Fast-moving autonomous teams with some of the smartest people in the world
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Frequent team social events

Your Daily Responsibilities Will Include

• Onboard new drivers onto Bolt's platform
• Verify, maintain, organise and audit driver and vehicle documentation
• Respond to driver issues both in-person and over email
• Find resolutions to driver issues and questions both in-person and over email
• Support the local operations teams in ad hoc initiatives that contribute to supply growth and compliance

About You

• You have 1+ years professional experience
• You're a great communicator and are able to explain complex things simply
• You’re customer focussed and care about delivering great customer experiences
• You have great attention to detail and can spot problems quickly
• You’re able to stay calm and focussed under pressure
• You have excellent spoken and written English
• You're passionate about improving cities and ride-hailing
• Customer service or operations experience a bonus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.