Market Manager

Who you are

• 5+ years experience in account management, partner support and/or sales
• 2+ years experience in hospitality/travel industry is a plus
• Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Strong time management and prioritisation skills
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Charismatic self-starter who is resourceful and self-sufficient

What the job involves

• As a Market Manager, you will be responsible for the growth of a book of business in the UK by managing professional host accounts and supply acquisition of high quality inventory
• You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert
• As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management
• You will also be tasked with developing and refining scalable, localised supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions
• This role is based in London
• Build and manage professional host account relationships within the UK
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Represent Airbnb in external meetings with Professional Hosts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimisation calls and business reviews with your clients
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit