Manager of Customer Solutions Management

Who you are

• 10+ years of experience in technology-related roles with a combination of technical program management, consulting, solutions architecture, or customer success
• 5+ years of people management experience, leading and developing high-performing technical teams
• 5+ years of experience in a customer-facing role, engaging with senior customer executives (VP/C-suite) to solve business problems with advanced technologies
• Demonstrated ability to lead through ambiguity, set strategic direction, and deliver measurable results in a fast-paced environment
• Working knowledge across multiple technology domains (cloud architecture, AI/ML, data, networking, security) with the ability to coach teams and make informed technical decisions
• Fluent in English; Dutch language skills are a strong advantage
• AWS Certified Solutions Architect, Associate (or higher)
• AWS Certified AI Practitioner (or equivalent AI/ML certification)
• Experience in one or more of the following industries: Travel & Hospitality, Financial Services, Manufacturing
• Track record of building scalable operational mechanisms and driving process improvement across distributed teams
• Practical experience with cloud migrations, modernisation programs, or AI/ML adoption at enterprise scale
• Experience working in a multi-country, multi-cultural European environment

What the job involves

• AI and cloud adoption across Europe is accelerating, and some of the most exciting transformation is happening in the Benelux region
• Customers in Travel & Hospitality, Financial Services, and Manufacturing are not just migrating workloads - they are rethinking their business models, launching new products, and solving problems that did not exist a few years ago
• In this role, you will lead a team of experienced Customer Solutions Managers (CSMs) who partner with these customers to turn ambitious AI and cloud strategies into real outcomes
• But this is not a pure people-management role
• You will stay close to customers yourself, stepping in to help resolve complex challenges, unlock executive relationships, and ensure your customers are getting the most out of AWS
• What sets this role apart is the breadth of what you will own
• Beyond coaching and developing your team, you will shape how the CSM function operates in Europe North
• From growing and retaining a high-performing team, to enablement and process improvement
• You will collaborate closely with the Benelux leadership team to drive the Benelux business, and work with Europe and Global stakeholders to build mechanisms that scale, drive consistency, and continuously raise the bar for customer outcomes
• If you are energised by building teams, solving hard problems alongside customers, and creating something better than what exists today, this is the role
• Team Leadership and Development:
• Lead, coach, and develop a team of experienced CSMs supporting enterprise and public sector customers across the Benelux region
• Set clear expectations and provide regular feedback that helps your team grow technically and professionally
• Own the end-to-end hiring, onboarding, and training pipeline. Attract top talent and ensure new hires ramp quickly and effectively
• Create an inclusive, high-performance team culture where people do the best work of their careers
• Act as a trusted partner to the Europe North CSM Leader, sharing ownership of strategy, planning, and operational cadence across the broader organisation
• Customer Impact:
• Engage directly with customers to drive results, resolve challenges, and help them best engage with AWS services and teams
• Build and maintain executive-level relationships with key customer stakeholders across your portfolio, particularly in Travel & Hospitality, FSI, and Manufacturing
• Provide prescriptive guidance based on AWS best practices, helping customers navigate complex AI and cloud transformations
• Ensure your team delivers measurable customer outcomes, from migration milestones to AI adoption and business value realisation
• Operational Excellence:
• Design and implement scalable mechanisms that improve team efficiency, reduce friction, and enhance customer experience
• Use data and insights to inform resourcing decisions, identify capability gaps, and prioritise where to invest
• Collaborate with the Benelux leadership team and Europe/Global CSM leadership to align on strategy, share best practices, and drive consistency across regions
• Contribute to Europe North goal attainment, particularly on revenue realisation and AI adoption
• About the team:
• The AWS Europe North CSM organisation partners with enterprise customers across the Nordics and Benelux to accelerate their cloud and AI journeys. The team operates out of Amsterdam, Copenhagen, Stockholm, Oslo, Helsinki, and Brussels, supporting some of the largest and most innovative companies in the region. You will join a collaborative leadership team and report directly to the Head of Customer Solutions Management, Europe North