Key Account Manager

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We are looking for an experienced Key Account Manager to join the Bolt Food Team in Bucharest, Romania.

As Key Account Manager, you will build and sustain robust relationships with our most crucial merchants, ensuring exceptional operational performance and growth.

Main Tasks And Responsibilities

• Manage and expand relationships with existing key accounts, proactively identifying new business opportunities while ensuring key accounts meet strong operational KPIs- Own the partner’s P&L and be responsible for its profitability and growth.
• Ensure all campaign processes are in place and proactively work to improve overall monthly performance.
• Develop account plans to increase volumes and improve key accounts profitability.
• Respond to client queries, manage emails and calls, and resolve their challenges.
• Prepare and present monthly reports to all key accounts, providing consultancy about what can be improved and implemented for further growth.
• Renegotiate contract terms, including commission rates and campaign plans, with key accounts regularly, and negotiate and implement activities through marketing with the partners ( banners, communications, etc.)

About You

• Proven experience in account management, business consultancy, business development, or similar roles with a focus on the restaurant industry.
• Ability to interpret and present data to generate insights and support decision-making.
• Proven track record of achieving critical metrics and revenue targets.
• Strong capability in leading & prioritizing tasks and projects, managing resources, and time efficiently. Highly organized.
• Ability to develop and maintain long-term professional relationships with key accounts, using excellent listening and interpersonal communication skills.
• Excellent communication & written skills in Romanian and communicative English.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.