IT Program Manager

Who you are

• The role requires effective project management skills alongside strong communication skills to coordinate team members belonging to different teams and reporting lines
• We are looking for a well-organised person who will proactively look for ways to contribute to Amazon, both in portfolio management and operational support
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Comfortable in a customer-facing role requiring solid organisational capability alongside excellent written and verbal communication skills
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritising and managing multiple responsibilities
• Experience leading process improvements
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

What the job involves

• The Operations Technology Solutions (OTS) Field Delivery organisation is seeking an IT Program Manager to provide program management across the service, support, and project portfolios in the UK & Ireland
• This is a great opportunity for an individual looking to develop a career in IT program management within a fast-paced, operational environment
• You will have the opportunity to expand your program management capabilities and take responsibility for the governance, reporting, and continuous improvement of the UK Field Delivery portfolio
• This role focuses on driving Field Delivery initiatives—supporting portfolio health, process improvement, and cross-functional coordination—rather than direct management of large-scale deployment programs
• The IT Program Manager will support planning and execution of various IT infrastructure and service initiatives across Amazon's First, Middle, and Last Mile operations
• You will work with internal local teams, regional OTS leadership, and global PMO cross-functional peer groups to guide the success of programs that support company growth
• Own and maintain the UK Field Delivery program portfolio, providing clear visibility of status, risks, dependencies, and resource requirements to senior leadership
• Define and drive governance mechanisms, reporting cadences, and escalation paths for Field Delivery initiatives
• Establish and measure Key Performance Indicators (KPIs) for program and project performance across the UK portfolio
• Support resource demand forecasting and capacity planning for Field Delivery teams
• Drive process improvement initiatives using data and metrics to identify inefficiencies and implement scalable solutions
• Partner with cross-functional teams including Deployment, Field Support, Engineering, and Service Management to align priorities and remove blockers
• Support the definition, testing, and adoption of program management tooling and standard operating procedures
• Represent UK Field Delivery in regional and global PMO forums, ensuring alignment on standards and best practices
• Proactively manage change control and communicate impact on project scope; identify risks, issues, and devise contingency plans
• Keep key partners informed of portfolio and project progress while maintaining documentation; remain committed to exceptional internal customer service
• Update or develop documentation on processes critical to successfully delivering Field Delivery initiatives