Infrastructure Support Engineer

Who you are

• Are you a passionate problem solver with a talent for unravelling intricate technical challenges?
• Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services?
• If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team
• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field
• Experience in systems administration (Linux/Windows)
• Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• Experience in cloud computing technologies
• Experience in networking and troubleshooting
• Experience with support procedures and methodologies for production computing environments
• Experience automating routine tasks

What the job involves

• You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates
• Working with various internal software development teams to actively enhance systems and services within the team’s scope
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth