Head of Workplace Communications

Who you are

• This role requires a strategic thinker with strong judgment who can navigate complex, fast-moving communications challenges while building long-term stakeholder relationships and driving proactive media campaigns that showcase Amazon's innovation and investment in the UK
• Experience in media relations and issues management
• Experience in crisis management and planning
• Experience in team management
• Experience managing multiple agencies and budgets
• Extensive experience in corporate communications or public relations, with a demonstrable progression into senior strategic roles
• Experience developing and executing external communications strategies
• Bachelor's degree in a related field
• Experience in communications within logistics, supply chain, retail, or technology sectors
• Experience operating in a matrixed, multinational organisation with cross-regional coordination responsibilities
• Track record of securing positive national media coverage for employer brand, innovation, or investment narratives

What the job involves

• This is a high-impact leadership role shaping how Amazon communicates about its UK operations to national media, stakeholders, and the public
• We are seeking a communications leader to head our UK Workplace Communications team in the wider UK Stores and Corporate Communications team, driving public relations strategy and execution across Amazon's fulfilment and logistics network
• Reporting to the UK and Ireland Director of Communications, you will be based in London and lead a team of communications professionals responsible for media relations, crisis management, and proactive storytelling across our operations, including Customer Fulfilment (CF), Amazon Logistics (AMZL), Amazon Transportation Services (ATS), and Prime Air
• Strategic Leadership:
• Develop and execute comprehensive external communications strategy for Amazon's UK workplace operations
• Lead crisis communications and incident response for high-profile operational issues
• Build and maintain relationships with senior business leaders
• Team Management:
• Lead, develop, and inspire a team of communications professionals and agency partners
• Allocate resources effectively across reactive and proactive priorities
• Provide coaching and professional development to build team capabilities
• Manage relationships with external agencies
• Media Relations:
• Manage national media escalations and complex communications challenges
• Coordinate with EU and North America operations communications teams
• Drive proactive media coverage for key initiatives including upskilling programmes, technology innovation, and operational milestones
• Oversee media tours and stakeholder engagement activities
• Issues Management
• Lead communications response to employee engagement and workplace matters
• Navigate operational changes including site openings, closures, and technology deployments
• Coordinate cross-functional response to business policy changes affecting employees
• Stakeholder Engagement:
• Serve as primary communications point of contact for Regional Directors and Site Leads
• Participate in strategic leadership forums and cross-functional steering groups
• Brief and support senior leadership on media strategy and positioning