Head of Trust & Safety Operations, Rides

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We are looking for a strategic and impact-driven Head of Trust & Safety Operations to lead Bolt’s global Ride Hailing Trust & Safety function. This role combines strategic vision with thoughtful operational execution and is accountable for ensuring Bolt provides the safest and most trusted mobility experience to millions of riders and drivers across multiple markets.

As the global owner, you will co-create and operationalize Bolt’s Trust & Safety frameworks, policies, and interventions—spanning incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. You will ensure global programs are designed with market realities in mind, rolled out with precision, and continuously iterated for long-term impact.

You will work closely with central teams—Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—to shape and deliver best-in-class Trust & Safety strategies tailored to the Ride Hailing business. At the same time, you will collaborate deeply with regional and local operations teams to ensure aligned, consistent, and effective execution.

As the accountable owner for global Trust & Safety KPIs, you will safeguard platform integrity, reduce risk exposure, and build scalable operational processes that proactively address emerging challenges. You will also lead and support the growth of a global team of program leaders and operations specialists, fostering an inclusive, high-performing environment where people are empowered, supported, and able to develop their strengths.

This is a high-impact leadership role suited for someone who thrives in dynamic global environments, builds strong cross-functional partnerships, and is motivated by creating a safer and more trusted platform at scale

Main Tasks And Responsibilities

• Define and lead Bolt’s global Trust & Safety strategy, ensuring alignment with business goals, regulatory expectations, and long-term platform integrity.
• Design and implement global Trust & Safety programs (incident management, fraud prevention, compliance, background checks), adapting them to local market needs.
• Own and manage global Trust & Safety KPIs, standardizing processes, ensuring transparency, and delivering clear performance reviews to senior leadership.
• Build, develop, and support a high-performing global team, fostering an inclusive culture focused on collaboration, accountability, and innovation.
• Influence cross-functional teams and build capability across markets, ensuring safety is embedded into product, operations, and policy through strong partnerships and knowledge-sharing.

About You

• You have 10+ years of experience in Trust & Safety, Risk Management, Operations, or Compliance, with significant global or multi-market scope.
• You have proven success in building and leading global teams, including supporting senior managers and regional leaders.
• You have a track record of designing and scaling safety or fraud prevention programs with measurable business impact.
• You can influence C-level decision-making and engage effectively with regulators or external stakeholders.
• You have a strong analytical and commercial mindset, with experience managing global budgets and navigating trade-offs.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.