Field Enablement Specialist - Communications

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary
Experience
0-2 years
Education
Bachelor's or equivalent experience
Functional/ Technical Skills
Role Expectations

• Consistently respond to stakeholder requests in an accurate, timely and professional manner.
• Seek to have a good understanding of (internal and external) customers’ business and employee needs, and begins to develop the skills necessary to help customers, leaders and employees understand business challenges.
• Seek to understand the organization's processes, objectives and challenges and their impact on the business.
• Gather relevant information to communicate basic concepts clearly.
• Support development of draft communication plan with timing and initial drafts of communication materials.
• Use appropriate tools/software to develop communications and presentations.
• Understand project timelines and support development of schedules to achieve project milestones.
• Collaborate with team members to identify resources required to support a project.
• Keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
• Assist in the development of routine communication materials required to support plans and programs.
• Stay up-to-date on employee communication best practices and look for ways to regularly incorporate them into plans.
• Share out best practices with the team and partners.
• Assist with editing communication materials for publication and dissemination.
• Learn data analysis and measurement methods and procedures by assisting others in the collection and analysis of data.
• Conduct basic research; draft professional documents using clear language.
• Seek to understand tone of voice and practices writing styles for specific audiences.
• Utilize basic research methods to find new information and facts and be able to present basic research findings.
• Exchange information in straightforward situations to gain other’s support.
• Understand when to seek help from a manager to address areas of difference and ensure agreements among all parties.
• Assist in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications of not reaching an agreement.
• Seek help to understand business issues impacting own work.
• Assist in gathering data/information on potential ideas and solutions to address the business need.
• Gather information to contribute to business case development.
• Identify basic channels and their audiences for internal and external communications, and seek to understand how these channels are used to produce a channel mix.
• Assist in basic data collection for channel measurement.
• Assist in channel testing.
• Assist in logistical planning and execution of events.
• Effectively incorporate the company culture and brand when planning and executing employee experiences and events.
• Support the team leader by providing feedback on current ways of working and sharing suggestions for improvement.
• Assist in gathering feedback from muiltiple sources on current ways of working.
• Gather best practices from stakeholders across the company

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.