Enterprise Account Manager, Retail

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About the role and team

Uber Eats is looking for a sharp, highly motivated Associate Enterprise Partner Manager to join our Grocery & Retail (G&R) team. In this role, you will be the primary advocate for our most strategic merchant partners, bridging the gap between their business goals and Uber’s massive scale. You will work in a high-stakes, cross-functional environment where performance and operational excellence are non-negotiable, and your work directly impacts how millions of people access grocery and retail services every day.

Success here requires a unique blend of analytical rigor and relationship-building. This isn't a typical account management role; you will navigate deep ambiguity, manage complex data sets, and influence stakeholders across Product, Engineering, and Marketing to unlock growth. If you are a self-starter who values ideas over hierarchy, possesses an insatiable appetite for learning, and thrives in a fast-paced environment where you must make smart decisions with imperfect information, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to our strategic grocery and retail customers—not just managing a portfolio.
• Navigate ambiguity and internal complexity to unlock value for clients, serving as the go-to person to unblock processes across Product, Operations, and Legal.
• Bring your analytical A-game to build business models and perform deep-dive analyses that provide actionable insights and track the success of key growth initiatives.
• Drive and support key strategic initiatives across business teams, wearing many hats to help teammates and ensure we are driving toward the best possible outcome.
• Communicate clearly and negotiate confidently with C-level executives and technical leads, influencing without authority to align stakeholders on shared goals.
• Manage pipelines and partnership lifecycles with discipline, ensuring all deadlines are met while maintaining a focus on the big-picture strategic impact.

Basic Qualifications

• 3+ years of professional experience in client-facing roles.
• Experience managing enterprise or mid-market accounts.
• Proven track record of managing complex data sets and tracking/hitting multiple OKRs.
• Experience in contract negotiation and managing complex partnerships.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Experience within the Grocery, CPG, or Retail industries.
• Proficiency in using data to influence decisions, with a plus for SQL or advanced Google Sheets skills.
• Demonstrated ability to lead cross-functional teams and create partner integrations that drive measurable impact.
• Resilience and adaptability to thrive in a fast-moving environment with shifting priorities.
• Strong commercial acumen and the ability to navigate complex partner ecosystems.