Engineering Manager (Customer Data Platform)

• The Customer Data Platform team owns how data reaches our customers, not what the data means
• We own the mechanics of every surface: file generation and transfer, the reporting framework, the dashboard shell, and the backend that runs it
• We bridge complex backend financial data with intuitive, merchant-facing workflows, building critical systems like our Reconciliation Experience, where merchants can seamlessly inspect, manage, and reconcile their numbers with absolute accuracy
• As Engineering Manager for Reporting Platform you lead a cross-functional team. Our team operates at the intersection of innovation and scale
• We act as an experimental hub, doing active research on emerging technologies, while ensuring we build a high standard, scalable, and sustainable platform that supports global enterprise merchants
• People and Team Leadership: Act as a dedicated mentor and coach to grow engineering talent. Handle extensive people management, headcounts or hiring, talent development, and navigate complex team dynamics or conflict resolution with empathy and clarity
• Balancing Innovation and Scalability: Lead an experimental, forward thinking team while ensuring solutions are robust, elegant, simple, and scalable for millions of global merchant interactions
• Merchant facing Architectural Guidance: Set architectural standards across our merchant facing UI and configuration platform. Drive research into modern technologies, benchmarking tools, and engineering best practices
• Reconciliation and Merchant Experience: Partner closely with Product and Design to deliver high impact features (such as financial reconciliation interfaces) that minimize merchant friction and elevate trust
• Operational and Technical Excellence: Raise the bar for software creation, reliability, testing tactics, and production monitoring. Lead cross team discussions, pay off technical debt, and ensure accurate time estimates on complex, cross stream projects
• Stakeholder Alignment: Translate complex frontend and architectural capabilities into clear, actionable outcomes for both technical and non technical stakeholders across the company

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Experienced Engineering Leader: You have 5+ years of experience managing engineering teams with a track record of handling people management, mentorship, performance coaching, and conflict resolution
• Complex Problem Solver: You excel at breaking down large, ambiguous product needs (like complex financial reconciliation workflows) into clear, actionable engineering roadmaps
• Proven Technical Background: You have 7+ years of hands-on software engineering experience (ideally focused on modern backend/frontend frameworks, UI platforms, or merchant or customer facing products) with a deep understanding of scalable design patterns and system architecture
• Experimental yet Pragmatic: You encourage continuous learning, benchmarking, and prototyping with new tooling, but know how to turn experiments into stable, high quality, production ready systems
• High Engineering Standards: You take ownership of code quality, performance, and documentation, helping engineers around you avoid unnecessary operational overhead
• Product Minded: You think deeply about customer journeys, usability, and business objectives, ensuring your team deliverables align with company wide goals- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role