Engineering Manager

Who you are

• You have 5+ years of software engineering, reliability, or operations experience in a customer-focused environment
• You have 2+ years experience managing a team of 5 or more engineers on projects in the areas of: distributed systems, tooling, Linux, Internetworking, infrastructure security or infrastructure management
• You are comfortable collaborating and co-ordinating on cross-team projects and workflows
• You can provide a strong technical vision for systems and infrastructure teams
• You have experience building services and systems, have successfully taken projects from inception to production, and are comfortable diving in to provide leadership for major projects when needed
• You are capable of leading a discussion with upper management, and are able to tailor the level of technical detail to suit your audience
• Hands-on experience with software or reliability engineering
• Experience leading and hiring a team that builds and runs tools and platforms
• Excel at planning and overseeing execution to meet commitments and deliver with predictability
• Incident root cause analysis and follow-ups
• Incident management
• Comfortable managing teams/projections with deadlines and short release cycles
• Experience using observability tools such as Jaeger, OpenTracing, ELK, Prometheus, Thanos, Grafana, Clickhouse
• Experience running and maturing distributed systems
• Familiarity working with Proxies, DNS, Databases, Internet and Security
• Experience developing tools and APIs

What the job involves

• As part of the Cloudflare Infrastructure Engineering organization, our platform SREs are primarily responsible for production reliability
• SREs are based in locations in Asia, Europe and the US enabling follow the sun coverage during daytime hours
• SREs are supported by all engineering teams at Cloudflare who participate in on call schedules for their services
• The SRE teams facilitate remediation and follow up of production issues and mature the tooling to enable all engineering teams to self-service on production
• Incident follow up work across all engineering teams is prioritized above product innovation and the impact of production incidents influences the priority
• SREs support two main environments: Edge SRE are focused on edge distribution where most client traffic is served
• Core SRE are focused on the core services like control plane, data pipeline and other supporting supporting services
• What you'll do:
• We are looking for an Engineering Manager to lead the Edge SRE team in London
• You will lead and develop a team of SREs that are responsible for Cloudflare edge production and building the tools for all teams to understand and interact with it
• You will play a lead role in driving our Platform initiatives for edge services and will be tasked with leading engineers who build tools and best practices for engineering teams to debug in production, measure availability and performance indicators, track and report on thresholds
• Lead a team of engineers who are working to keep the Cloudflare edge reliable and scalable
• Mentor, grow, and empower your team by giving them the skills, confidence and motivation to make decisions
• Help the individuals on your team to build and execute personal development plans that align with Cloudflare’s goals and objectives
• Take an active role in prioritizing the roadmap for the SRE Org
• Drive cross-team and cross-org alignment in engineering, infrastructure and product teams
• Partner with other Engineering Managers across Cloudflare to achieve reliability outcomes for their services
• Participate in deep technical design discussions within your team, and across partner teams, and ensure that we're building the right systems and keeping the quality high

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.