Corporate Merchant Field Officer
Wave
Remote
Côte d'Ivoire
entry level to mid-level
August 17, 2026
$100k+
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Job Description
Our mission
We're making Africa the first cashless continent.
In 2017 over half the population in Sub-Saharan Africa had no bank account.
That's for good reason—the fees are too high the closest branch can be miles away and nobody takes cards.
Without access to financial institutions people are forced to keep their savings under the mattress.
Small business owners rely on lenders who charge extortionate rates.
Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees instantly available and accepted everywhere.
In places where electricity water and roads don't always work you can still send money with Wave.
In 2017 we launched a mobile app in Senegal for cash deposit withdrawal and peer-to-peer and business payments.
Now we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for a Corporate Merchant Field Officer (CDD-6months) who will be responsible for assessing the merchant network periodically and identifying execution issues and risks in order to help improve the quality of our service and the level of reliability of our merchant network.
In this role you'll;
- Make daily field visits to ensure that the corporate network is working properly.
- Monitor the activity of merchants and make sure they are transacting.
- Check the conformity of Wave branding materials or operations.
- Visits and analyze corporate merchants as a Wave customer.
- Inspects the merchant environment to detect possible concerns and areas for improvement.
- Performs transactions as a regular customer and asks specific questions to assess service quality and compliance.
- Analyze and report merchants’ behavior and answers.
- Develops the report (questionnaire) with the full experience of each merchant visited.
- Follow up on field activation and promotion activities and gather data as per the provided template.
- Analyze the corporate teams' adherence to processes and policies through random calls.
- Executes other internal audit admin tasks as may be assigned.
- Training of corporate or raise their awareness of processes business app or best practices.
- Check and monitor compliance with commitments (service quality deadlines equipment etc.).
- Be able to support for corporate deployment corporate setup.
Requirements
- At least 2 years of experience in field roles assessing service quality or conducting surveys/data collection
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Good written communication.
- Great attention to detail.
- Outstanding memorization abilities.
- Well-organized and flexible.
- Ability to conduct duties discreetly and impartially.
- Good training skills.
- Good knowledge of google forms sheet etc.
- Fluency in French.
English will be a plus.
Key details
- Location: You'll work from our office in CI and may travel to field locations.
- Work authorization in CI is required
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers in addition to subsidized child care when they return to work
- Airtime reimbursement
- Free food and a beautiful office space
You might be a good fit if you
- Have worked in the field - either in selling network management communication or distribution.
- Are result-oriented with an engaging personality and a good ability to build trust.
- Communicate effectively and often both in writing and in person to the point of over-communication.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Adjust quickly to changing conditions and any environment.
- Great at data gathering reporting and analytics to draw insightful conclusions.
Our team
- We have a rapidly growing in-country team in Senegal Côte d'Ivoire Mali Burkina Faso The Gambia Uganda Niger Sierra Leone and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees.
You'll own your projects at every stage from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021.
Our world-class investors include Founders Fund Sequoia Heritage Stripe Ribbit Capital Y Combinator and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills experience and career goals.
Wave is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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