Commercial Senior Manager

Who you are

• At least 5 years of high quality experience working in a commercial role in a relevant industry e.g Finance, Strategy, Consultancy, Investment Banking, Fintech
• Candidates should be comfortable approaching problems from first principles to form clear recommendations for senior management
• Advanced Excel: Strong command of financial modelling and complex formulas
• Data Visualisation: Proficiency building clear dashboards/charts (Looker)
• Attention to Detail: High accuracy handling financial and regulatory data
• Commercial Understanding: A deep understanding of the drivers of good commercial performance in a Banking context
• You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway

What the job involves

• We are now looking for a Commercial Senior Manager who will play a key role in driving good commercial outcomes across the Starling Group
• They are responsible for providing the analysis, models and management information that enable management to make well-evidenced decisions on customer value, deposit pricing and product economics. The role is accountable for the rigour of the work it produces and for clear, reasoned recommendations
• This role sits within Starling’s commercial function and, alongside peers, will be responsible for:
• Build and maintain cohort-level models of customer value (balances, interchange, NIM, fees, cost to serve), by channel, offer and segment
• Analyse acquisition and incentive performance on payback and cost per funded customer, not just CPA and volume, and recommend where spend should move
• Quantify the value impact of mix shifts, such as student, teen and returning customers, and of changes in funding rate and balance behaviour
• Support the analysis of engagement, primacy and the back book (closures, dormancy, balance run-down) so the team can see what drives long-term value
• Prepare the analysis behind deposit pricing proposals considering the marginal cost of funds, rate elasticity, deposit beta, competitor and best-buy positioning and balance mix
• Model the margin and growth trade-offs of options and present a recommended position with clear assumptions and sensitivities
• Work with Treasury and Finance so pricing analysis reconciles to the funding plan and ALCO materials
• Produce the weekly and monthly commercial packs to a high standard: consistent metric definitions, one version of the budget, numbers reconciled to Finance, as-at dates stated, and commentary that explains what moved, why, and what is recommended
• Maintain a definitions library (for example “active”, “funded” and “primary”) and flag any change in how metrics are calculated
• Work with Data to build and maintain reliable data sources and dashboards (Looker), and raise data quality issues before they reach the pack
• Flag early where performance is drifting from plan, with a view on cause and size
• Act as the link between Finance and the business units so the commercial impact of decisions is properly modelled and understood
• Challenge assumptions in business cases and decisions where commercial impact is unclear or untested
• You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway

Benefits

• Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
• Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
• Pension scheme
• Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
• Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
• Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses