Cloud Support Engineer

Who you are

• Fluency in written and spoken German and English is required
• Experience in Linux OS and network troubleshooting, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network
• Excellent Oral/Written communication skill in the English and German language
• A bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
• This role requires you to be a national of an EU member state
• Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
• Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
• You like to use the latest cloud computing technologies
• You have an interest in helping customers understand application architectures and integration approaches
• Familiar with best practices for applications, servers and networks
• You want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization
• Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

What the job involves

• AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space
• Amazon Web Services is the market leader and technology forerunner in the Cloud business
• As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC
• As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment
• This position involves On-call responsibility
• First and foremost this is a customer support role – in The Cloud
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat
• You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies