Cloud Support Associate Internship

Who you are

• Currently enrolled in or will receive a Bachelor’s or Master’s Degree in Tech with a graduation date in 2028
• Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Basic knowledge of Networking and Databases
• Basic knowledge of Operation Systems Windows and/or Linux
• Knowledge of internet fundamentals and cloud computing concepts
• Familiarity with Database, Storage, & Big Data concepts
• Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT
• Comfortable working in a Linux/Unix environment
• Customer facing work experience
• You like to use the latest cloud computing technologies
• You have an interest in helping customers understand application architectures and integration approaches
• Familiar with best practices for applications, servers, and networks
• You want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization
• If you’re insatiably curious and always want to learn more, then you’ve come to the right place

What the job involves

• This is a 6 month internship starting in April 2027
• Amazon Web Services (AWS) is the market leader and technology forerunner in the cloud business
• As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
• As an Amazon intern, you will be interacting with your peers and the AWS global team of full-time professionals as part of our AWS Cloud Support team
• You will benefit from the opportunity to gain experience on our cloud services, hands on training, and learning as you go
• Each day will bring new and exciting challenges on the job while you:
• Learn and use ground-breaking technologies
• Complete AWS certifications
• Work on projects that improve support-related processes with fellow interns in other locations
• Design, build and deploy tools/applications for AWS Support Engineers
• Interact with leading engineers around the world
• Partner with AWS teams
• A day in the life:
• Why us?
• The Cloud Support Associate Internship Program provides interns with the technical and functional skills training based on Cloud Support Builder standards
• On a typical day, a Cloud Support Builder will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat). They apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue
• A Cloud Support Builder may also develop, train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives

The application process

• April 2027 start