Cloud Solution Architect (CSA) Manager

Overview

Microsoft’s Customer Success Unit (CSU) helps customers realize business value from their technology investments. Working across customers, partners, and Microsoft teams, the CSU accelerates adoption, removes technical barriers, and enables lasting business outcomes—bringing Microsoft’s mission to empower every person and every organization on the planet to achieve more to life.

As part of this team, you will lead and develop Cloud Solution Architects who work across customers, partners, and Microsoft teams to address complex business and technical challenges, accelerate solution adoption, and deliver a seamless and connected customer experience.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As the Cloud Solution Architect (CSA) Manager , you will lead, coach, and develop a team responsible for translating customer and partner challenges into technical solutions and delivering successful customer outcomes. You will guide the team in identifying and removing blockers, driving operational readiness, identifying opportunities for consumption and usage growth, and delivering solutions in alignment with Microsoft methodologies and proven practices. This opportunity will allow you to strengthen your people leadership, deepen your customer success and cloud architecture expertise, and help scale solutions and best practices across Retail & Consumer Goods customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Impact

• Lead and empower a team to deliver exceptional customer outcomes, accelerate cloud and AI adoption, and drive business growth.
• Drive operational excellence, ensuring high-quality delivery, effective risk management, and alignment with customer priorities.
• Collaborate with sales, technical, and partner teams to identify growth opportunities and maximize the value of Microsoft solutions and services.
• Guide the team in overcoming complex technical and business challenges to accelerate customer success and digital transformation.

Customer Centricity

• Build a customer-first culture focused on delivering outstanding experiences and long-term business value.
• Develop trusted relationships with senior business and technical decision-makers, understanding their priorities and shaping solutions that address their needs.
• Lead the team in translating customer challenges into innovative solutions that deliver measurable business outcomes.
• Champion customer feedback to influence product innovation, improve experiences, and strengthen customer relationships.

Partner Collaboration

• Build strong relationships across Microsoft's partner and sales ecosystem to deliver integrated customer solutions.
• Identify and engage strategic partners to support complex customer needs and accelerate business opportunities.
• Drive collaboration between Microsoft, partners, and customers to achieve shared business goals and support revenue growth.

People Leadership

• Lead, coach, and inspire a high-performing team, fostering a culture of collaboration, accountability, and continuous learning.
• Set clear priorities, empower team members, and support their professional development and career growth.
• Attract, develop, and retain talent while creating an inclusive environment where everyone can thrive.

Technical Leadership

• Provide technical leadership and guide the team in delivering secure, scalable, and innovative cloud and AI solutions.
• Drive technical excellence, innovation, and the adoption of best practices across customer engagements.
• Share expertise and industry insights with customers, partners, and internal communities to strengthen Microsoft's technical leadership.
• Foster continuous learning and technical readiness, particularly in AI, Copilot, security, and emerging technologies.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• Several years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Fluent in both Norwegian and English languages

Additional or preferred qualifications

• Several years experience working in a customer-facing role (e.g., internal and/or external).
• Several years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Cloud Solution Architecture M5 - The typical base pay range for this role across Norway is kr 798,000.00 - kr 1,470,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/norway-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.