Change Oversight and Licence Strategy Manager

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken NinjaTrader Breakout xStocks Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry built to advance an open global financial system.

Before you apply we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work.

THE TEAM Founded in 2011 Kraken is one of the world's longest-standing crypto platforms trusted by over 10 million individuals and institutions across the globe.

It offers spot trading margin futures staking and OTC services with products built for both individual investors and institutional clients.

As the global crypto market transforms under the Markets in Crypto-Assets Regulation (MiCAR) and many more regulatory frameworks Kraken is building the blueprint for how a global exchange scales compliantly — while unlocking new growth across products markets and partnerships.

We are seeking a Change Oversight and Strategy Manager to help steer that evolution — a commercial strategic operator who can connect regulatory compliance with business opportunity.

The Change Oversight and Strategy Manager will support the delivery of Kraken’s global licensing market-entry and product expansion strategy while strengthening technology and operational governance across regulated entities.

It will also provide hands-on oversight of system infrastructure process and data changes that may affect regulatory or operational control environments.

Working across Product Engineering Data Finance Risk and Compliance the role will coordinate change assessments implementation readiness testing validation governance reporting and remediation.

THE OPPORTUNITY Change Oversight and Change Management - Support the ongoing development implementation and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments. - Partner with Product Engineering Data Finance Compliance and operational teams to identify assess and manage risks arising from system infrastructure process or data changes impacting regulatory or operational control environments. - Support the operation and continuous enhancement of governance processes relating to: - IT general controls; - technology change management; - operational resilience; - implementation readiness; - testing and validation; - and post-implementation oversight. - Assist in the development and maintenance of policies procedures workflows standards and governance documentation supporting operational risk management and technology governance activities. - Support the maintenance and refinement of critical systems inventories regulatory-critical datasets data dependencies and associated governance artefacts. - Review and analyse the effectiveness of IT general controls testing standards implementation readiness controls and post-implementation validation processes across operational and regulatory control environments. - Support the execution and review of post-implementation validation activities and assist in the investigation escalation and remediation of identified control issues operational incidents or reconciliation variances. - Assist in the development and operationalisation of workflow tooling data governance controls and technology-enabled oversight processes designed to support scalable governance and operational risk management. - Help develop and implement performance metrics supporting the monitoring reporting escalation and management of technology and operational risks. - Work with second line of defence teams to support the development and maintenance of a consistent framework for identifying measuring mitigating monitoring and managing technology and operational risks. - Support the embedding of a strong risk culture across operational and technology functions where effective risk management forms part of day-to-day decision making and operational processes. - Work with Internal Audit Compliance Risk Finance Engineering Data and external assurance providers to support periodic reviews of operational processes and IT general controls including testing validation evidence gathering and reporting activities. - Assist in the preparation of governance reporting management information committee materials audit evidence and regulatory submissions relating to technology governance and operational control frameworks. - Support liaison and co-ordination between Kraken’s regulated entities and Group functions in relation to technology change operational dependencies governance processes audit activities and remediation initiatives. - Support adherence to enterprise risk management frameworks and IT-related policies standards and procedures.

Strategic & Commercial Leadership - Partner with the License Operations & Entity leadership team to define and execute Kraken’s license operations strategy — balancing operational excellence with commercial outcomes and product launches. - Build business and operational models that support and maintain new product launches market entries and licensing pathways. - Translate regulatory milestones into tangible business opportunities (e.g. new services expanded client offerings or passporting advantages). - Identify and evaluate strategic partnerships and outsourcing arrangements that enhance scalability or regulatory efficiency. - Analyse and research developing regulatory regimes and provide strategic recommendations with cross-functional input. - Drive effective governance and stakeholder engagement by maintaining governance calendars supporting Board reporting processes and ensuring regulatory obligations and decision-making forums operate efficiently across multiple jurisdictions.

WHAT YOU BRING - 5+ years of experience in top-tier consulting strategy or IT risk management — ideally in financial services fintech or crypto. - Strong understanding of operational risk IT audit technology governance operational resilience procurement or a related discipline IT general controls change management processes testing and validation standards and operational risk management frameworks. - Proven experience leading complex multi-stakeholder initiatives with a commercial or regulatory focus. - Strong grasp of business and financial models — able to quantify how regulatory design impacts revenue cost and scalability. - Familiarity with governance frameworks and regulatory expectations relating to operational resilience outsourcing technology risk or digital asset regulation (e.g.

MiCAR DORA PSD2 E-Money Regulations) is advantageous. - Strong analytical and problem-solving skills with the ability to assess complex operational or technology risks and translate findings into practical recommendations. - Excellent written and verbal communication skills including the ability to prepare clear governance reporting and engage effectively with senior stakeholders across business technology and control functions. - Experience working cross-functionally with Engineering Product Risk Compliance Finance Data and operational teams. - Comfortable operating in a fast-moving environment with evolving priorities and regulatory requirements. - Strong organisational and coordination skills with the ability to manage multiple workstreams stakeholders and governance activities simultaneously. - Commercially astute — connects regulatory compliance with business growth and customer trust. - Operates with a consulting mindset: structured analytical and action-oriented. - Thrives in ambiguity and moves quickly from concept to execution. - Collaborative low-ego and able to influence senior stakeholders. - Passionate about crypto innovation and responsible scaling in regulated environments.

Unless a specific application deadline is stated in the job posting applications are accepted on an ongoing basis.

Please note applicants are permitted to redact or remove information on their resume that identifies age date of birth or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents backgrounds contributions and unique perspectives that everyone brings to the table.

We hire based on merit seeking out people with the right abilities knowledge and skills for the job.

We encourage you to apply for roles where you don't fully meet the listed requirements especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process.

These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions.

Results are considered alongside experience and interviews and are not the sole basis for any employment decision.

As an equal opportunity employer we don't tolerate discrimination or harassment of any kind whether based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws.

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