Operations Coordinator, Greece/Cyprus

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role As a Operations Coordinator, you'll play a key role in ensuring Bolt maintains a safe, reliable, and compliant marketplace across Cyprus and Greece. You'll review and verify driver documentation, support driver reactivations, and provide accurate guidance on regulatory requirements to help maintain a strong supply of compliant drivers. Working in a fast-paced, highly regulated environment, you'll collaborate with cross-functional teams, contribute to process improvements, and deliver an exceptional driver experience while upholding Bolt's values and commitment to safety.

Main Task And Responsibilities

• Manage driver onboarding, documentation verification, reactivations, renewals, and compliance-related cases in compliance with local regulations and internal quality standards.
• Deliver timely, professional, and customer-focused support to drivers across multiple channels, including face-to-face interactions when required.
• Monitor operational processes, identify improvement opportunities, and escalate risks or complex issues to the appropriate stakeholders.
• Collect and share driver feedback, market insights, and product observations to help improve the driver experience and operational performance.
• Collaborate with cross-functional teams, contribute to knowledge sharing, and support team goals and operational excellence.
• Represent Bolt professionally by promoting our values, supporting local initiatives, and staying informed about regulatory developments that impact our operations.

About You

• You have excellent communication and interpersonal skills, with the ability to build positive relationships with drivers and stakeholders.
• You are highly organized, detail-oriented, and able to manage multiple tasks while maintaining accuracy.
• You take ownership of your work, proactively solve problems, and continuously look for ways to improve processes.
• You thrive in a fast-paced environment and enjoy collaborating with diverse teams to achieve shared goals.
• You are adaptable, eager to learn, and committed to your personal and professional development.
• You are customer-focused, act with integrity, and are passionate about delivering an outstanding experience while representing Bolt positively.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.