Associate Technical Services Engineer (Cloud)
MongoDB
mid-level
Location
Dublin, Ireland
Work Type
Onsite
Seniority
mid-level
Posted
October 8, 2026
Total Compensation
€160,000
Yearly Savings (Comfortable)
€38,000
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Job Description
- MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
- Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
- This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
- Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
- We are looking to speak to candidates who are based in Dublin for our hybrid working model
- Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
- These are typically announced weeks in advance with a sign-up system that considers equitability
- You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
- You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
- You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf
- And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics- Distributed systems
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Genuine desire to help people
- Excellent communication skills, both written and verbal
- Desire and ability to rapidly learn a wide variety of new technical skills
- Systems administration
- Application Architecture
- 2- 3 years of specific engineering experience in technical engineering
- Performance tuning and benchmarking
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
- Data architecture and design
- It’s crucial for every candidate that they can check off all of these boxes
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Network Administration
- We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
- Database architecture and administration
- The ideal candidates should have strong technical experience in one (or more) of the following areas:
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