Associate Payroll Services Specialist

Who you are

• Foundational Payroll Knowledge: You have working knowledge of core payroll processes and compliance requirements, and are building familiarity with edge cases
• Reliable Process Execution: You can follow documented processes accurately and consistently, with strong attention to detail
• Communication Skills: You communicate clearly and professionally with internal teams on routine, day-to-day matters. Fluently in German and English
• Growth Mindset: You're motivated to develop toward independent case ownership and welcome coaching from senior team members

What the job involves

• As a Payroll Specialist (Associate) in Payroll Services at Personio, you support the processing of payroll for customers who cannot process on their own, by handling the preliminary payroll preparation for the Snr Payroll Specialist
• You process defined case types each cycle, support onboarding tasks as part of a broader implementation led by a more senior specialist, and escalate anything outside your scope rather than resolving it independently. You report to the Lead, Payroll Services
• Case Processing: You process payroll cases for existing customers each cycle, following documented procedures and escalating exceptions for review
• Implementation Support: You support customer onboarding onto our alternate processing system by completing defined tasks within an implementation led by a more experienced colleague, building toward independent ownership over time
• Issue Escalation: You identify potential blockers or unusual customer situations and escalate them to your more experienced colleagues rather than qualifying or routing them yourself
• Documentation Use & Upkeep: You follow existing best-practice documentation closely and help keep it current by flagging gaps or outdated steps to the team
• Cross-Team Communication: You handle routine day-to-day communication with Support and Implementation on case status, escalating more complex coordination needs to senior colleagues

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!