Area Manager

Who you are

• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in capacity planning, operations planning, business analysis or similar
• Experience in problem solving and data analytics
• Bachelor's degree or above in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field
• Speak, write, and read in English, CEFR-standard phrasing (C1)
• Experience with operations/supply chain
• Experience with SQL and Python scripting

What the job involves

• The Intra-Week Volume Planning (IWP) vision is to provide updated end-to-end aligned forecasts for EU AMZL within the intra-week horizon, bridging short-term and D-0 planning to enable dynamic response to demand and operational changes while minimising cost and maximising customer experience through improved Speed and DEA
• The AMZL Trans Volume Intra-Week Area Manager (AM) ensures positive interactions between Amazon Delivery Stations, third-party companies, Central Operations and delivers on operational objectives
• Through the use of tools, management of a team, and coordination with various partners
• This AM role requires the skills to decide independently which actions to take for short term decisions and limited supervision for medium long term
• These decisions impact the EU AMZL capacity management, Speed and productivity, influencing 24HR, 48HR and Same Day (SD) Out For Delivery (OFD) WAPE
• Area Managers in AMZL Trans Vol will lead a team, serving as problem solver and primary escalation point for the team and other stakeholders
• They will also provide periodic updates to Program Managers about status of the operation or any major escalations, maintaining a full understanding of workflow and daily metrics goals, allocate labor and train new associates, drive continuous improvement, and enforce SOP compliance and SLAs response times
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon teams
• Providing visibility on actions and reasoning to earn trust from stakeholders
• Remaining impartial to focus on the bigger picture without bias
• Scale services, tools, and processes that will enable the business growth in Trans Vol footprint, complexity, and geographic dispersion while still maintaining a high bar for the customer experience
• Work closely with the Supply Chain team in areas including Sales and Operations Planning, DSPM an Ops leadership to align and execute the strategy at DS and country level
• Work with technical and business teams to optimize planning, execution, process improvement and track progress against goals
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make trade-offs, proposing corrective actions to keep initiatives moving forward
• Maintain and report up to date and accurate KPIs, management reports and analysis (DBR/WBR/Intra-week reports)