Welcome Officer

How you'll help us achieve it

We're looking for a Welcome Officer who is personable and excited about getting things done.

You'll be the welcoming face of the company responsible for greeting welcoming and guiding our staff clients and visitors and will also support your lead the People Operations Assistant with administrative tasks.

In this role you’ll;

• Serve visitors by greeting welcoming and directing them appropriately notifying company personnel of visitor arrival and answering or referring inquiries.
• Receive mail and packets list them and send them to their recipients while maintaining good traceability.
• Direct visitors by maintaining employee and department directories and keep all appropriate databases up to date on staff members missions/other travel document validity residences and any other relevant information (schools airlines telephone numbers etc.).
• Communicate across Wave offices regarding staff travel and logistics including flight tickets hotel bookings for guests and airport pick-ups and drop-offs.
• Interact with relevant authorities (ministries consulates etc.) regarding certificates visas permits registration etc.
• Keep a clean reception area safe by complying with procedures rules and regulations.
• Organize the Welcome side of events/meetings/seminars coordinating with the parties concerned.
• Help with any other tasks as needed by the team.

Key details

• Location: You'll work from our office in Bamako.
• Work authorization in Mali is required.
• Contract type: 6 months fixed-term contract.
• Our salaries are competitive and calculated using a transparent formula.

  We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.

• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s Degree an associate degree or professional training in Administration Travel Industry Tourism or a similar field.
• Excellent listening skills. 
• Very good command of written and spoken French.
• A local language and English are a plus.  
• Computer proficiency and ability to operate Microsoft Office packages.
• Three years experience in a similar position.

You might be a good fit if you

• Are extremely organized and skilled in prioritizing multiple projects.  
• Are a welcoming person with excellent oral and written communication skills.
• Demonstrate strong organizational skills with the ability to multitask.
• Are self-disciplined highly motivated and able to work independently.
• Have computer proficiency and ability to operate Microsoft Office packages.
• Maintain confidentiality and integrity at all times. 
• Pay attention to detail. 
• Can work within a fast-paced high-volume environment.