Top User Growth Manager – TikTok LIVE - Munich

User ops

Top User Growth Manager – TikTok LIVE - Munich

Location

:

Munich

Employment Type

:

Regular

Job Code

:

A75517

Responsibilities

The LIVE Operations team is focused on building a scalable and high-performing TikTok LIVE ecosystem. By working closely with a wider group of consumer audiences, creators, and creator agencies, we drive long-term growth through content innovation, monetization enablement, and community development.

We are looking for a Top User Operations Manager to drive premium user(VIP gifter focus) growth and monetization for TikTok LIVE in Germany.

You will own end-to-end user strategy, leveraging data to improve user engagement, retention, and revenue performance.

Key Responsibilities

• Define and execute top user growth strategy(retention, monetization), owning TikTok LIVE VIP gifting management ecosystem for the DACH market.
• Directly engage with top users to collect first-hand insights of user feedback, analyze user behavior (viewing, gifting, conversion funnels) and generate actionable insights while addressing user issues in a timely manner
• Design and iterate user promotion campaigns, including personalized reward mechanics and engagement incentives
• Work on a project basis to support the post-launch of several payment programs, coordinating localization and external finance partnerships
• Collaborate with cross-functional teams (product, payment, creator ops, data) to drive impact

Qualifications

Minimum Qualifications

• 5+ years of experience in user ops / growth / customer success, with demonstrated experience of high-value client relation management and campaign project management in a data-driven environment
• Ability to turn insights into execution
• Fluent in English & German (both written and spoken to communicate with the German team)

Preferred Qualifications

• Experience in live streaming / social / creator platforms
• Familiar with VIP support & monetization (gifting, subscriptions, etc.)

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.