Technical Support Engineer (German Speaker, Sales Cloud, FY27-Q3-1)

• Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin
• You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
• • Own and manage the complete end-to-end customer support experience
• • Deliver exceptional customer service and ensure high levels of customer satisfaction
• • Analyze, diagnose, and resolve complex technical and business-related issues
• • Troubleshoot integrations and technical challenges involving Salesforce technologies, including Apex, Visualforce, Lightning Web Components, and standard Salesforce functionality
• • Take ownership of customer issues through to successful resolution, coordinating with internal teams when necessary
• • Clearly communicate technical findings, recommendations, and best practices to customers and stakeholders
• • Create, maintain, and improve knowledge base articles for both internal and external audiences
• • Collaborate closely with teammates and cross-functional departments to drive continuous improvement, knowledge sharing, and operational excellence
• • Identify recurring issues and proactively contribute to process, product, and documentation improvements

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- The ideal candidate is an enthusiastic technology professional with outstanding written and verbal communication skills
• You are naturally curious, proactive, and energized by solving puzzles, while also being a strong team player who contributes positively to a collaborative culture
• You enjoy investigating intricate technical issues, uncovering root causes, and helping customers and colleagues understand complex concepts
• Fluency in English and German is required
• Additional European language skills are highly valued, particularly: Italian, Spanish, Portuguese, French
• Candidates who speak multiple European languages in addition to English will stand out, as our customer base is diverse and international
• Familiarity with infrastructure and internet technologies such as web servers, proxy servers, firewalls, and networking concepts
• • Ability to prioritize effectively, manage multiple tasks, and perform well under pressure
• • Understanding of database concepts and SQL
• • Fluent English plus fluent French or German
• • Degree or Diploma in Computing, STEM, Informatics, Computer Science, Information Systems, Software Engineering, or a related discipline (or equivalent practical experience)
• • Programming knowledge or the ability to read and understand code in one or more of the following languages: Java, JavaScript, Python, PHP, Ruby, .NET, Perl
• • Comfortable collaborating with multiple teams, departments, and management stakeholders
• • Ability to communicate technical concepts clearly to both technical and non-technical audiences
• • Knowledge of web and internet technologies, including HTML, JavaScript, XML, APIs, and related technologies
• • Excellent written and verbal communication skills
• • Customer-focused mindset with previous customer-facing experience
• • Experience recognizing and escalating customer issues appropriately
• • Strong troubleshooting and analytical problem-solving skills
• • Experience in a Technical Support, Application Support, or Customer Success role
• • Additional European language proficiency
• • Experience with Salesforce and related technologies
• • Salesforce certifications
• • Trailhead experience or Trailhead Ranger status
• • CRM industry knowledge and best practices
• • Understanding of multi-tenant, distributed, parallel, or grid computing architectures
• • Working knowledge of Apex and Visualforce
• • Experience with Eclipse IDE and ANT- End Date: August 29, 2026