Technical Support Engineer

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role Fixed-term: 1.5 years. Parental leave cover.

This role covers parental leave and has no guaranteed extension, though this may be revisited depending on business needs.

As a Technical Support Engineer at Bolt, you'll act as a bridge between Customer Support, Operations, and central Engineering and Product teams. You'll own your domains, manage your workload independently, and play a key role in resolving, escalating, or deflecting technical issues, improving user experience and saving engineering time in the process.

Your primary domains will be Bolt Business (supporting B2B clients through commercial partners) and Incentives (supporting campaign operations across multiple verticals).

Note: this role does not involve direct communication with external clients or end-users. All communication is handled through internal teams, sales, and account managers.

Main Tasks And Responsibilities

• Manage and resolve tickets efficiently within agreed SLAs in our Technical Support Service Desk.
• Monitor engineering releases to stay ahead of product changes in your domains.
• Maintain team support channels and ensure consistent coverage.
• Write and maintain clear technical documentation in Confluence. Track tasks and projects across Jira and Slack.
• Participate in manual QA — identifying, reproducing, and escalating production bugs.
• Keep ticket responses and internal communication accurate, clear, and high-quality.

About You

• You communicate clearly, professionally, and diplomatically — even when stakeholders are demanding.
• You're curious and pick up new domains and tools quickly without waiting to be directed.
• You're thorough and structured — you double-check your work and think before you act.
• You're comfortable owning your responsibilities independently in a fast-moving environment.
• Experience in technical support, operations, or QA/testing & comfort reading logs, API responses, or basic SQL to investigate issues.
• Familiarity with Jira, Confluence, or Slack is a plus.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.