Technical Specialist - Triage Operations

Location

London

Business Area

Engineering and CTO

Ref #

10052941

Description & Requirements Bloomberg’s Triage Operations team sits at the heart of the Bloomberg technology Platform, owning the 24/7 front-line application support for all ENG applications including software roll out, general troubleshooting, and escalation of error conditions. We hire creative engineers and technology enthusiasts who enjoy being challenged by problems of scale and complexity, with a strong desire to make services better both for coworkers and end-users.

What’s In It For You You’ll be part of a highly creative, dynamic, and innovative team environment that provides 24x7x365 coverage. You’ll work closely with various groups including system administration, application development, and SRE teams. You will be integral to the design, implementation, and support of operational procedures on different hardware Platforms that make up the Bloomberg Computer environment. You’ll have the opportunity to be involved in special projects such as designing, testing, and implementing processes that the operations staff handles.

We’ll Trust You To

• Improve operational efficiency by championing standardization and innovation
• Be ambitious, able to work independently & in a team environment under deadlines
• Be process-oriented and help develop runbooks and other technical documentation
• Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts

You’ll Need To Have

• Good technical and multitasking skills to help drive outages to resolution
• Excellent written and verbal communications interpersonal and customer service skills
• Willingness to take ownership of issues and help remediate them in a pragmatic fashion

We’d Love To See

• Understanding of financial markets and financial products
• A Degree in Computer Science, Engineering, Mathematics, Economics, similar field of study or equivalent work experience
• Experience working with Salt or Ansible for orchestration (preferably Salt)
• Working knowledge of Jira concepts and SDLC framework
• Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
• Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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