Technical Solution Analyst

Advance your IT career as a Technical Solution Analyst II, leveraging your experience to support healthcare systems, solve complex technical issues, and collaborate with global teams in a fast-paced environment.

Are you an experienced problem solver who enjoys troubleshooting and investigation? If you have a solid foundation in IT and are looking to take the next step in your career, this is an exciting opportunity to grow in a dynamic, fast-paced environment.

At Oracle Health , we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem.

As a Technical Solution Analyst II, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams on more complex issues. You will also leverage your prior experience to contribute to process improvements and support best practices.

To succeed in this role, you should have a bachelor’s degree in IT, Healthcare, or a related field (or equivalent experience), at least 2+ years of relevant experience, strong SQL skills, and fluency in English.

Responsibilities:

• Provide incident resolution and application maintenance.
• Perform troubleshooting investigations in front-end and back-end applications.
• Own, troubleshoot, and document investigations and resolution of incidents and complex cases.
• Communicate with clients to explain next steps and resolutions.
• Work with Development, Engineering, and Project teams to resolve escalated issues.
• Document notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issue.
• Manage workload and handle multiple cases to ensure timely resolution.
• Prioritize work based on severity, urgency, and business needs.
• Drive continual improvement of support practices.
• Participate in on-call rotation and provide support outside standard hours as needed.
• Travel up to 20%.
• Work from our Bucharest office 5 days per week.
• Perform other responsibilities as assigned.
• Follow corporate security policies and safeguard client and organizational data.