Technical Customer Success Manager UK (remote)

ABOUT THE ROLE We’re hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts.

This is not a temporary or project-based role—you are the long-term owner of the customer relationship accountable for adoption performance and ongoing outcomes.

Acting as an embedded partner you will work directly with customer product engineering and operations teams to design deploy and continually optimize solutions on Nash’s platform.

This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving.

You will drive adoption reduce defects improve operational performance and ensure customers realize meaningful business impact.

In short: you own the account the results and the success of the partnership.

RESPONSIBILITIES - Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption performance and growth. - Partner closely with customer product and engineering teams to design deploy and scale solutions on Nash’s platform. - Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. - Use your expertise to advise customers guide integrations and identify improvement opportunities. - Drive measurable outcomes across KPIs such as delivery performance defect reduction and cost efficiency. - Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. - Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. - Act as the internal advocate for your accounts ensuring their priorities are represented across cross-functional initiatives.

QUALIFICATIONS (MUST-HAVE) - 5+ years in a customer-facing technical role such as Technical CSM Technical Account Manager Solutions Engineer Forward Deployed PM or similar. - Proven success owning enterprise customer relationships and driving adoption performance and growth. - Strong technical fluency — comfortable with APIs integrations debugging workflows and collaborating with engineering. - Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. - Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. - Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. - Excellent communication and executive-presence skills.

NICE-TO-HAVE - Experience in last-mile logistics supply chain or complex B2B SaaS systems. - Experience in high-growth startups or enterprise retail environments. - Familiarity with tooling such as Jira API docs observability platforms or engineering workflows. - Background in consultative roles involving both technical depth and commercial accountability.

More about Nash http://Nash.AI NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS.

Commerce has inverted.

For decades customers came to where products and services were.

Now products and services come to them on their terms in real time.

That shift has turned every company into a logistics company even though almost none of them were built to be one.

Couriers fleets gig workers parcel carriers in-store labor and increasingly autonomous systems all have to be coordinated in real time against tighter windows and rising expectations with hard-fought customer trust on the line.

Nash unifies decisioning execution and capacity into a single programmable platform.

Real-time AI-native intelligence determines what should happen operational control executes it and the platform dynamically orchestrates capacity from any source: a company's own fleets partners or the Nash delivery network.

Whether a job involves a courier a gig driver an internal fleet a store employee a technician or an autonomous vehicle Nash selects the right resource and manages execution through completion.

We power delivery and logistics for some of the most recognizable brands in commerce including Walmart Urban Outfitters 7-Eleven and Woolworths alongside platforms like Shopify and Toast.

Over the next decade logistics will become as foundational to commerce as payments cloud and connectivity.

Nash is the platform that powers it.

Nash was founded in 2021 by Mahmoud Ghulman (2x Founder MIT) and Aziz Alghunaim (2x Founder 2x YC Ex-Palantir MIT) and is backed by Y Combinator a16z and other top investors.

We are headquartered in San Francisco.

WHAT YOU’LL LOVE ABOUT US ✅ Early-stage well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health dental and vision insurance