Supplier Support Associate

Location: Galway, Ireland (Office-based)

Working Hours: Monday–Friday, 38.75 hours per week

Company Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Driving supplier success through smart operations

Ready to make an impact at the heart of e-commerce? As an EU Desk, Supplier Support Associate,, you'll play a pivotal role in connecting suppliers, technology, and internal teams to create an exceptional supplier experience. You'll be the trusted partner our suppliers rely on, helping them navigate Wayfair's tools, solve complex challenges, and succeed on our platform.

This is more than a support role—it's an opportunity to influence strategy, support improvement initiatives, and collaborate with cross-functional teams to deliver measurable business outcomes. If you're a proactive problem-solver who enjoys building relationships, driving operational excellence, and thriving in a fast-paced, data-driven environment, you'll find plenty of opportunities to make a real impact here.

What You’ll Do

• Act as the go-to contact for our suppliers, resolving day-to-day issues and providing support through training and education on Wayfair tools
• Work effectively across our global team to ensure smooth and efficient collaboration
• Build strong relationships with suppliers and internal stakeholders
• Challenge and improve our internal processes by proposing and implementing solutions that drive efficiency, effectiveness, and an excellent supplier experience
• Test new, innovative ideas through pilot programmes, identifying patterns and recommending improvement opportunities
• Extract and communicate relevant insights and learnings to stakeholders, creating a shared understanding of supplier concerns and trends
• Develop positive and productive relationships with cross-functional teams, acting as a strong representative of our team internally and as an internal advocate for our suppliers within Wayfair

What You’ll Need

• Proven success in supplier, vendor, or client support, ideally within logistics, B2B, e-commerce, or supply chain environments
• Fluency in English (verbal and written); Polish or German language skills are a strong plus
• Excellent problem-solving skills, with the ability to investigate issues, identify root causes, and clearly communicate them to relevant stakeholders to enable quick resolution
• Proven experience managing small projects, including overseeing timelines, coordinating resources, and ensuring successful delivery
• Strong organisational skills, with the ability to manage multiple tasks simultaneously, maintain momentum, and effectively prioritise to meet tight deadlines
• Proficiency with Google Workspace or Microsoft Office; demonstrable ability to quickly learn and adapt to new technologies and systems
• Any experience with Google BigQuery (GBQ), SQL, or data visualisation tools (e.g. Looker, Tableau, Power BI) is a plus

If you are passionate about building strong partnerships, solving complex problems, and shaping the supplier experience in a high-growth e-commerce environment, we’d love to hear from you.

Click Apply & get exploring your next career move with Wayfair.

Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.