Strategic Events Operations Specialist

Who you are

• You have a high level of self-sufficiency, accountability, and sense of urgency, and you know when to be proactive and ask the right questions
• You have the unique ability to stay deeply organized while juggling multiple events at different stages of their lifecycle. You can successfully manage today's critical execution tasks while keeping your eyes open to upcoming schedules and deadlines, navigating overlapping timelines and competing priorities without losing momentum
• You’re a thinker and a doer with an “own what you do” mentality and take pride in delivering high-quality work
• You pay serious attention to detail while maintaining oversight of wider goals and objectives
• You’re comfortable picking up tasks outside a fixed job description as team needs evolve - you’re a team player who lives our team core values of collaboration, balance, communication, and gratitude
• Good humor and positive, can-do attitude is required
• Project management or marketing operations experience
• Knowledgeable with event registration systems (ex. Cvent)
• A data-driven approach to results analysis, reporting, and the ability to effectively communicate results reports to peers and leadership
• Experience in creating compelling promotional email marketing, from brief development to delivery of content
• Hands-on experience with Salesforce campaign management, including a strong understanding of campaign hierarchies, member statuses, and basic lead routing workflows
• Experience working in reporting tools such as Salesforce, Sigma, or Tableau; project management tools such as Jira or Wrike; meeting-booking software (i.e., Jifflenow); knowledge of Google Suite
• Ability to prioritize and manage multiple projects simultaneously while meeting aggressive deadlines
• Attention to detail, highly organized, and excellent written and verbal communications skills
• Willingness to travel (~10%)
• Experience working with a technology company
• Experience working on a global events program

What the job involves

• The Strategic Events Operations Specialist will be a critical member of the Strategic Events team, providing core operational support across our global events portfolio and the full team (first-party, third-party, and internal events)
• Reporting to the Lead, Strategic Event Operations, this role offers broad exposure across the Strategic Events function, spanning data insights & reporting, project management, and campaign execution, giving the right candidate hands-on experience across the full events operations stack
• This role requires a deep understanding of our business and team objectives, combining execution with strong cross-functional coordination to deliver results aligned to these goals
• Partner with the data insights team on program analysis to inform decisions and understand the customer journey
• Manage execution of first-party event email marketing end to end, including scheduling, audience segmentation, content creation, and performance reporting
• Support the flow of leads from events into marketing automation systems to drive conversions and product adoption
• Own project management tooling and workflows for the Strategic Events team, keeping tasks and timelines on track across the global events program
• Support the tools and systems that power events execution, including registration platforms and on-site meeting tools, from setup through troubleshooting
• Take on the day-to-day operational and administrative work that keeps events running — from registration tracking and code distribution to ad hoc requests that shift week to week based on team priorities
• Configure and maintain campaign tracking (e.g., Salesforce) to ensure accurate reporting and alignment with marketing systems
• Provide flexible, hands-on support across vendor management, logistics, content, and program delivery wherever the team needs an extra set of hands
• Contribute to special projects aimed at streamlining processes and reducing inefficiencies across the team