Sr Account Manager EMEA

About Customer.io

Over 8 000 companies — from scrappy startups to global brands — use our platform to send billions of emails push notifications in-app messages and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter more relevant messages using real-time behavioral data.

About the role

Hi I'm Matt Lane Manager of Account Management at Customer.io and I'm looking for a Senior Account Manager to join our EMEA team.

This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts driving renewals identifying expansion opportunities and building the kind of relationships that make customers want to grow with us.

You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

• Commercial ownership — you treat your book of business like it's yours because it is
• Forecasting discipline and data-driven decision-making not gut feel
• Multi-threaded relationships — you build trust across the org not just with one champion
• Expansion through value not feature gates or mechanical levers
• Close partnership with Customer Success — you see CS as a collaborator not a handoff

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals expansion and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

• 3+ years in Sr.

  Account Management Sales or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)

• Experience managing $5m ARR predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework just logic you own
• Comfortable pulling usage data tracking health scores and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland

Compensation & Benefits

We believe in transparency.

Starting salary for this role is $141 400k - $228 500k (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great and we're committed to taking great care of them.

Our inclusive benefits package supports your well-being and growth including 100% coverage of medical dental vision mental health and supplemental insurance premiums for you and your family.

We also offer 16 weeks paid parental leave unlimited PTO stipends for remote work and wellness a professional development budget and more.

See full benefits here →

Our Process

No gotchas no trick questions - just a clear human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take-Home Assignment
4. 1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy transparency responsibility and yes a little awkwardness.

If you're excited by what you read — apply now.