Senior Renewals Specialist - EMEA

1Password is growing.

We’ve surpassed $400M in ARR and we’re continuing to accelerate earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password At 1Password we’re building the foundation for a safe productive digital future.

Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic every application sign-in is secure and every device is trusted.

We innovated the market-leading enterprise password manager and pioneered Unified Access Management a new cybersecurity category built for the way people and AI agents work today.

As one of the most loved brands in cybersecurity we take a human-centric approach in everything from product strategy to user experience.

Over 180 000 businesses from Fortune 100 leaders to the world’s most innovative AI companies trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions to work alongside a team of curious driven individuals and to solve hard problems in a fast-paced dynamic environment then we want to hear from you.

Come join us and help shape a safer simpler digital future.

We’re looking for a Senior Renewals Specialist to join our collaborative team and manage the renewal process for 1Password’s security software products.

In this role you’ll help support strong customer retention protect recurring revenue and foster long-term relationships with customers in partnership with the broader Go To Market (GTM) organization.

The ideal candidate will bring a well-rounded background in renewals sales customer success or account management along with a strong commitment to delivering a thoughtful high-quality customer experience.

This role will support renewals across multiple customer segments including Enterprise and Channel customers.

Reporting into the Director Customer Success EMEA this role is based remotely in the United Kingdom (UK).

How we’re using AI today Across GTM we’re transforming the way we work with AI.

We expect every seller CSM and team member to become a power user using it daily to work smarter and move faster.

AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement.

If you’re excited to reshape how you think make decisions and drive growth with AI you’ll feel right at home here.

What we're looking for: - 4+ years of experience in renewals account management customer success sales or a related customer-facing role in a software or technology environment. - Understanding of Software as a Service (SaaS) business models recurring revenue and customer retention principles. - Experience managing renewal conversations customer relationships and contract timelines. - Strong communication and interpersonal skills with the ability to build trust with customers and internal partners. - Ability to interpret data identify trends and use insights to support decision-making. - Experience using Salesforce Gainsight or similar customer relationship management and customer success tools. - Ability to work collaboratively across cross-functional teams. - Experience using Artificial Intelligence (AI) tools to improve efficiency streamline workflows synthesize research or generate customer insights.

What you can expect: - Manage the end-to-end renewal process for existing customer accounts ensuring contracts are renewed accurately and on time. - Partner with customers ahead of contract expiration to review renewal options answer questions and address potential concerns. - Build and maintain strong customer relationships by understanding customer goals usage challenges and opportunities. - Identify retention risks early and work with internal partners to develop practical strategies to support successful renewals. - Analyze renewal trends license usage and true-up requirements to inform customer conversations and account planning. - Collaborate with Sales Customer Success Product and other GTM teams to deliver a consistent and positive customer experience. - Educate customers on the value of 1Password including relevant product updates features and capabilities. - Ensure renewal agreements are properly documented and aligned with company policies and processes. - Share customer feedback and insights with internal teams to support product improvements and customer satisfaction.

UK-based roles only: The annual base salary for this role is between £57 000 GBP and £80 000 GBP plus immediate participation in 1Password's benefits program (health dental pension and many others) utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs.

At 1Password we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture At 1Password we prioritize collaboration clear and transparent communication receptiveness to feedback and alignment with our core values: keep it simple lead with honesty and put people first.

You’ll be part of a team that challenges the status quo and is excited to experiment and iterate in search of the best solution.

That said 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/.

Our work is demanding we strive for excellence and the pace is fast.

We need people who are keen to take on challenging problems who seek feedback to grow and who are driven to make an impact.

If you're looking for a place where you can settle into a comfortable routine this might not be the right fit for you.

We’re looking for individuals who are proven experts in their fields as well as those who are highly adaptable can thrive in ambiguity and through change are curious and above all deliver results.

How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission.

We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms which will help us continue to close the gap between security and privacy and achieve our mission.

We want team members at all levels to take the approach of actively learning AI best practices identifying opportunities to apply AI in meaningful ways and driving innovative solutions in their daily work.

Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our approach to remote work We believe in the power of remote work but recognize that in-person connection is important to help us achieve our mission.

While we are a remote-first company travel for in-person engagement is a part of almost all roles and we require our employees to be ready and willing to take part.

Frequency will depend on role and responsibilities and may include but is not limited to: annual department-wide offsites team meetings and customer/industry events.

What we offer We believe in working hard and rewarding that hard work through our benefits.

While not an exhaustive list here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin.

These roles will specify on the posting.

You belong here. 1Password is proud to be an equal opportunity employer.

We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect.

We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status.

Be yourself find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process.

If you require an accommodation please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA.

Given that our company was founded remotely in 2005 we can safely say we're experts at building remote culture.

That said remote work at 1Password does mean working from your home country.

If you've got questions or concerns about this your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies including natural language processing and predictive analytics to assist in the initial screening of employment applications and improve our recruitment process.

See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information.

If you prefer not to have your application assessed using AI/ML features you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice.

For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.