Senior Program Manager

Who you are

• You must be able to succeed in an entrepreneurial environment, and be able to cut through ambiguity and set priorities. This means you are not only able to develop and drive high-level critical initiatives, but can also roll up your sleeves, dig in and get the job done
• The ideal candidate for this position will possess deep knowledge and expertise effective program management and supporting mechanisms, and is expected to develop a broad understanding of business and operations across the organization
• As well as excellent organization skills, you will need to be comfortable working with raw data sources to establish clear insight. The ideal candidate sees around corners, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust through broad stakeholder influence
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

What the job involves

• The Customer Service Business team is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. As a Senior Program Manager on our team, you will coordinate Amazon Business projects, working closely with global and regional leaders ensuring successful implementation
• In this role, you will deliver program updates to senior management in written and verbal formats
• You will partner with product management, operations, and other technical teams internally and externally across Amazon Business to achieve your goals and initiatives
• This role will play an important role through the business planning process and will get exposure to senior leadership across the broader Customer Service and Amazon Business organization
• Create innovative solutions using data and research to address wider challenges in your organisation
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholders