Senior Partner Success Manager

Who you are

• Experience in a professional field or military
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
• Experience with sales CRM tools such as Salesforce or similar software
• Experience with business development, partnership management, or sourcing new business
• Experience in developing, negotiating and executing business agreements
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

What the job involves

• As a Partner Success Manager in the Operations team within eero, your day will involve collaborating with Sales, Product, Engineering, and Manufacturing Operations teams to advance partner initiatives
• You'll spend time analysing partner performance data, preparing strategic recommendations, and facilitating cross-functional meetings to resolve partner escalations
• You'll balance proactive outreach—checking in with partners on deployment progress and identifying expansion opportunities—with reactive problem-solving as urgent issues arise
• Throughout the day, you'll translate technical requirements into actionable plans, update stakeholders on programme status, and ensure partners have the resources and support needed to succeed with eero
• Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers
• In this role, you'll set the standard for how we work with external partners, interpret their needs, and prioritise eero workflows dedicated to partner success
• You'll support the complete partner lifecycle—from initial onboarding through ongoing optimisation
• Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments
• Once new partners have completed their initial deployment, you'll continue partnering with them by offering support and insights to ensure they're making the most of their eero experience
• You'll drive partner success by managing all facets of the partner lifecycle for large, complex strategic accounts
• This includes defining and coordinating partners' programme requirements, managing non-standard partner needs, and accelerating deployments by identifying programme expansion opportunities
• You'll acquire deep knowledge of customers' vision, products, and objectives, anticipating partner needs and resolving significant pain points before they escalate
• As their advocate, you'll work with internal teams and provide compelling evidence to inspire action whilst assisting with sales product demonstrations and coordinating product training for new partners
• You'll steer eero to focus its partner-related efforts on work that delivers the biggest positive impact
• This means balancing customer needs with competing business priorities, identifying efficiency opportunities, automating repetitive work, and designing scalable workflows
• As a strategic adviser, you'll earn partners' trust and influence their customer-facing technology strategy, helping them optimise their eero programmes to deliver exceptional customer experiences whilst maximising partner value
• You'll create and utilise reporting, analytics, data modelling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved through quantitative insights