Senior Market Manager, Experiences (12M FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb's brand. Working cross-functionally, this team fosters human connection in the real world.

The Difference You Will Make

You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts. You'll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions.

This role is based in Paris (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.

A Typical Day

Portfolio Management

• Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor
• Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth
• Build scaled strategies that deliver results across both top-tier and long-tail accounts
• Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations
• Educate hosts on major product and policy updates; translate platform changes into actionable guidance

Ops Tools & Processes

• Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts
• Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling)
• Create frameworks to prioritise interventions based on impact and scale
• Document and improve standard operating procedures to drive consistency and efficiency across the team

Quality, Insights & Optimisation

• Use data to identify performance gaps and growth opportunities across your portfolio
• Audit supply quality in the field; develop and implement improvement plans
• Become the go-to expert on Paris market dynamics, local trends, and competitive context
• Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success

Demand & Representation

• Represent Airbnb in external meetings and strategic relationships with professional hosts
• Attend and represent the brand at industry events and conferences in France and Europe

Your Expertise

• 8+ years of experience in account management, partner success, or market operations
• Fluency in French (native/bilingual) and English required
• 2+ years in hospitality, travel, or a marketplace business a plus
• Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business
• Experience building or improving operational processes, dashboards, or workflows to manage performance at scale
• Excellent communication and presentation skills
• Strong quantitative skills, with comfort applying data day-to-day to prioritise and act
• High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools
• Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter
• Willingness to travel to assigned markets as needed
• Passion for Airbnb, travel, and the sharing economy

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.