Senior Market Manager

Who you are

• 8+ years of experience in account management, partner success, or market operations
• Fluency in French (native/bilingual) and English required
• 2+ years in hospitality, travel, or a marketplace business a plus
• Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business
• Experience building or improving operational processes, dashboards, or workflows to manage performance at scale
• Excellent communication and presentation skills
• Strong quantitative skills, with comfort applying data day-to-day to prioritise and act
• High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools
• Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter
• Willingness to travel to assigned markets as needed
• Passion for Airbnb, travel, and the sharing economy

What the job involves

• The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb's brand. Working cross-functionally, this team fosters human connection in the real world
• You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts
• You'll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions
• Portfolio Management
• Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor
• Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth
• Build scaled strategies that deliver results across both top-tier and long-tail accounts
• Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations
• Educate hosts on major product and policy updates; translate platform changes into actionable guidance
• Ops Tools & Processes
• Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts
• Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling)
• Create frameworks to prioritise interventions based on impact and scale
• Document and improve standard operating procedures to drive consistency and efficiency across the team
• Quality, Insights & Optimisation
• Use data to identify performance gaps and growth opportunities across your portfolio
• Audit supply quality in the field; develop and implement improvement plans
• Become the go-to expert on Paris market dynamics, local trends, and competitive context
• Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success
• Demand & Representation
• Represent Airbnb in external meetings and strategic relationships with professional hosts
• Attend and represent the brand at industry events and conferences in France and Europe

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit